G4/867 DP
512 MB RAM
Mac OS X 10.2.8 (with all security updates)
We've got a workstation that is having Freehand 10 (OS X side crashing). It seems to happen after a print job has been sent and the computer is sitting idle and then the person tries to go into Lotus Notes (Classic). Trying to find specific information to what the Consol crash log means has not been easy. I did find an Apple document stating that it the problem was the OS for printing but the problem was fixed after 10.2.3. I have deleted the printing, Freehand 10, and Classic Preferences, repaired all disk permissions, single booted and ran fsck -y which found the Volume Bit Map with minor damage, was repaired. Also booted from OS X install CD and ran Disk Utility from there and did not find any problem. I also upgraded Freehand 10 to 10.0.1.67. It is still crashing.
Here is information on two of the crashes:
Date/Time: 2004-02-16 10:16:56 -0600
OS Version: 10.2.8 (Build 6R73)
Host: Person-Computer.local.
Command: FreeHand 10
PID: 1407
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010
Thread 0 Crashed:
#0 0x006f70d8 in 0x6f70d8
#1 0x0036d0a0 in 0x36d0a0
#2 0x0038adb4 in 0x38adb4
#3 0x003590c0 in 0x3590c0
#4 0x0046270c in 0x46270c
#5 0x00355f0c in 0x355f0c
#6 0x006388dc in 0x6388dc
#7 0x0063eac8 in 0x63eac8
#8 0x0063eeac in 0x63eeac
#9 0x00646bd0 in 0x646bd0
#10 0x00647034 in 0x647034
#11 0x00525804 in 0x525804
#12 0x002ca7e8 in 0x2ca7e8
#13 0x002ca638 in 0x2ca638
#14 0x9302a358 in _Z17ScrapCopyDataProcPvP14__CFPasteboardllPK10__CF String
#15 0x901a74fc in __CFPasteboardClientCallBack
#16 0x9016f278 in __CFMessagePortPerform
#17 0x9015bbf8 in __CFRunLoopDoSource1
#18 0x90148c9c in __CFRunLoopRun
#19 0x90180f58 in CFRunLoopRunSpecific
#20 0x969a3b70 in RunCurrentEventLoopInMode
#21 0x969a4310 in GetNextEventMatchingMask
#22 0x969a8054 in WNEInternal
#23 0x969adf0c in WaitNextEvent
#24 0x00291168 in 0x291168
#25 0x00290f1c in 0x290f1c
#26 0x00290dd8 in 0x290dd8
#27 0x00290498 in 0x290498
#28 0x0022fd08 in 0x22fd08
#29 0x0028e690 in 0x28e690
PPC Thread State:
srr0: 0x006f70d8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x0036d0a0 ctr: 0x902221c4 mq: 0x00000000
r0: 0x0036d0a0 r1: 0xbfffe370 r2: 0x00ae2000 r3: 0x00000000
r4: 0x02cc23e0 r5: 0x025de88d r6: 0x17914800 r7: 0x00000000
r8: 0xd074ac90 r9: 0x8c791107 r10: 0x000096d5 r11: 0x0000ac90
r12: 0x028a96d5 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0xbfffe966
r20: 0x00af9344 r21: 0x00af9354 r22: 0x00000000 r23: 0x02cc2090
r24: 0x02cc2360 r25: 0x02cd1160 r26: 0xbfffe84c r27: 0x00000001
r28: 0x02cc23e0 r29: 0x00000000 r30: 0x00000000 r31: 0x00000000
**********
Date/Time: 2004-02-16 11:16:52 -0600
OS Version: 10.2.8 (Build 6R73)
Host: Person-Computer.local.
Command: FreeHand 10
PID: 1421
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010
Thread 0 Crashed:
#0 0x006f70d8 in 0x6f70d8
#1 0x0036d0a0 in 0x36d0a0
#2 0x0038adb4 in 0x38adb4
#3 0x003590c0 in 0x3590c0
#4 0x0046270c in 0x46270c
#5 0x00355f0c in 0x355f0c
#6 0x006388dc in 0x6388dc
#7 0x0063eac8 in 0x63eac8
#8 0x0063eeac in 0x63eeac
#9 0x00646bd0 in 0x646bd0
#10 0x00647034 in 0x647034
#11 0x00525804 in 0x525804
#12 0x002ca7e8 in 0x2ca7e8
#13 0x002ca638 in 0x2ca638
#14 0x9302a358 in _Z17ScrapCopyDataProcPvP14__CFPasteboardllPK10__CF String
#15 0x901a74fc in __CFPasteboardClientCallBack
#16 0x9016f278 in __CFMessagePortPerform
#17 0x9015bbf8 in __CFRunLoopDoSource1
#18 0x90148c9c in __CFRunLoopRun
#19 0x90180f58 in CFRunLoopRunSpecific
#20 0x969a3b70 in RunCurrentEventLoopInMode
#21 0x969a4310 in GetNextEventMatchingMask
#22 0x969a8054 in WNEInternal
#23 0x969adf0c in WaitNextEvent
#24 0x00291168 in 0x291168
#25 0x00290f1c in 0x290f1c
#26 0x00290dd8 in 0x290dd8
#27 0x00290498 in 0x290498
#28 0x0022fd08 in 0x22fd08
#29 0x0028e690 in 0x28e690
PPC Thread State:
srr0: 0x006f70d8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x0036d0a0 ctr: 0x902221c4 mq: 0x00000000
r0: 0x0036d0a0 r1: 0xbfffe370 r2: 0x00ae2000 r3: 0x00000000
r4: 0x0305a060 r5: 0x0260f9a0 r6: 0x23480800 r7: 0x00000000
r8: 0xcb914e40 r9: 0xd24af6af r10: 0x0000e1cd r11: 0x00004e40
r12: 0x028de1cd r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0xbfffe966
r20: 0x00af9344 r21: 0x00af9354 r22: 0x00000000 r23: 0x0305fc60
r24: 0x0305ff30 r25: 0x03058c60 r26: 0xbfffe84c r27: 0x00000001
r28: 0x0305a060 r29: 0x00000000 r30: 0x00000000 r31: 0x00000000
I've found a good number of threads that show similiar information. How do you interpret this information and what do needs to be done to fix Freehand 10 from crashing? Where can I get information on how to read and understand the logs?
Do I need to just re-install Freehand 10?
My company does not have
one of the newer Utilities (Norton or Disk Warrior) to work on OS X. I'm trying to push to get Disk Warrior 3 (Norton Utilities 7 was terrible and I haven't been impressed with the version 8 reviews). Any suggestions?
Any help would be great!
Thanks in advance!
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