Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Mail and Exchange

Mail and Exchange
Thread Tools
Ted L. Nancy
Mac Enthusiast
Join Date: May 2008
Location: Thousand Oaks, CA
Status: Offline
Reply With Quote
Oct 11, 2010, 08:29 AM
 
A while back a colleague of mine has showed me how to check my work email from my iPhone. I have it setup fine and it has been working great, so I think I should have all the correct information to make it work with Mail.app. Nonetheless, the settings for Exchange on the iPhone and Exchange in Mail.app have different fields, and I'm not sure I'm putting the information in correctly.

First, I'm not sure if I need to setup the account as Exchange 2007 or IMAP. (This was not an option when I setup my iPhone.) My web login for work has "Copyright 2007" at the login page, but my email on my iPhone behaves like IMAP.

On the iPhone I have the following fields for setup:

Email
Server
Domain
Username
Password
Description
Use SSL

Right off the bat I noticed that Mail.app does not give me a space to enter my Domain, which I have to enter with a slash each time I login via my browser.

E.g. Domain\username

Is this my issue? Where would I enter the domain in Mail.app? Is there some other quirk that's giving me problems?

I apologise for hitting up the forums with another Mail/Exchange question, but I've searched high and low for an answer here and I cannot figure it out. Thank you.
( Last edited by Ted L. Nancy; Oct 11, 2010 at 08:54 AM. )
10.7.1 on Mac Pro 8x2.8
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Oct 11, 2010, 10:13 AM
 
Domain is an indicator of Exchange server, so that's what you're running on iPhone.

You can try Exchange in Mail using autodiscover if it's Exchange 2007, otherwise you'll need to manually configure. This Apple document has information on both: http://images.apple.com/macosx/excha...L_Exchange.pdf
     
Ted L. Nancy  (op)
Mac Enthusiast
Join Date: May 2008
Location: Thousand Oaks, CA
Status: Offline
Reply With Quote
Oct 11, 2010, 10:22 AM
 
Autodiscover did not work (it just pulled up POP after I entered my email and password).
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Oct 11, 2010, 10:27 AM
 
Then manual it is. The same settings on iPhone should work on Mail.

If that doesn't work, try imap — assuming it's enabled on the server.
     
Ted L. Nancy  (op)
Mac Enthusiast
Join Date: May 2008
Location: Thousand Oaks, CA
Status: Offline
Reply With Quote
Oct 11, 2010, 01:56 PM
 
It's not working in POP, IMAP, Exchange 2007 or Exchange IMAP.

There's still no place for me to enter the domain in Mail.
10.7.1 on Mac Pro 8x2.8
     
seanc
Moderator Emeritus
Join Date: Apr 2005
Location: Cambridge, UK
Status: Offline
Reply With Quote
Oct 11, 2010, 02:46 PM
 
So your OWA page looks like the below?



If so it's Exchange 2007 and should be fully compatible with Mail.

Email - your email address
Server - external address of mail server - should be same address as iPhone
Domain - the domain that you use to logon to your company network
Username - your domain logon username
Password - your domain logon password
Description - description of your account
Use SSL - turn this on
     
Ted L. Nancy  (op)
Mac Enthusiast
Join Date: May 2008
Location: Thousand Oaks, CA
Status: Offline
Reply With Quote
Oct 11, 2010, 03:43 PM
 
Originally Posted by seanc View Post
So your OWA page looks like the below?
yes
Originally Posted by seanc View Post
Email - your email address
Server - external address of mail server - should be same address as iPhone
Domain - the domain that you use to logon to your company network
Username - your domain logon username
Password - your domain logon password
Description - description of your account
Use SSL - turn this on
Where do I enter...
1. domain?
2. use ssl?
10.7.1 on Mac Pro 8x2.8
     
seanc
Moderator Emeritus
Join Date: Apr 2005
Location: Cambridge, UK
Status: Offline
Reply With Quote
Oct 11, 2010, 03:51 PM
 
If it's not asking, don't worry about entering that information.

If for some reason we DO need to specify a domain, we should most likely enter it in the form domain\username.

Again, don't put this in until you've tried it without.
If it sits there for a while with the spinning cog, just leave it doing its thing and try it again if it fails.
     
Ted L. Nancy  (op)
Mac Enthusiast
Join Date: May 2008
Location: Thousand Oaks, CA
Status: Offline
Reply With Quote
Oct 11, 2010, 03:57 PM
 
Got an error message, which gives me more information than I had before...



Am I out of luck here?
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Oct 11, 2010, 04:11 PM
 
It's worth contacting your sysad about. Or you could wait for Mac outlook if you prefer that to Mail. Outlook may work better.
     
-Q-
Moderator
Join Date: Jan 2001
Location: Atlanta, GA
Status: Offline
Reply With Quote
Oct 11, 2010, 04:14 PM
 
Originally Posted by Cold Warrior View Post
It's worth contacting your sysad about. Or you could wait for Mac outlook if you prefer that to Mail. Outlook may work better.
Alas, Outlook for Mac 2011 has the same Exchange requirements as Mail: https://www.techg.arvatousa.com/Offi...uirements.aspx

Exchange support in Outlook for Mac 2011 requires connectivity to Update Rollup 4 for Exchange Server 2007 Service Pack 1 or later.
     
seanc
Moderator Emeritus
Join Date: Apr 2005
Location: Cambridge, UK
Status: Offline
Reply With Quote
Oct 11, 2010, 06:50 PM
 
Why on earth have they not updated the Exchange servers (assuming they are separate)?!

Unless they know something I don't, but mine are all ticking along OK, it's just SBS 2008 boxes that have had problems.
     
-Q-
Moderator
Join Date: Jan 2001
Location: Atlanta, GA
Status: Offline
Reply With Quote
Oct 12, 2010, 05:25 PM
 
Originally Posted by seanc View Post
Why on earth have they not updated the Exchange servers (assuming they are separate)?!
Cost? Budget? Lack of need/desire?

I happen to know of a very large corporation here in Atlanta that's still on Exchange 2003. They were planning on upgrading but were derailed by an "email architecture review" that delayed the project. It could be the new features in 2007 or 2010 didn't meet their cost/benefit analysis.
     
seanc
Moderator Emeritus
Join Date: Apr 2005
Location: Cambridge, UK
Status: Offline
Reply With Quote
Oct 12, 2010, 05:38 PM
 
Originally Posted by -Q- View Post
Cost? Budget? Lack of need/desire?

I happen to know of a very large corporation here in Atlanta that's still on Exchange 2003. They were planning on upgrading but were derailed by an "email architecture review" that delayed the project. It could be the new features in 2007 or 2010 didn't meet their cost/benefit analysis.
In this case, they're already running Exchange 2007, they just haven't installed the free security and bugfix updates.

If they're worried about a compatibility issue or an update breaking something, then someone needs to replicate the configuration to a test environment and play with the updates there.

There's no reason to compromise security because somebody can't be bothered to spend some of their own time testing stuff.
     
olePigeon
Clinically Insane
Join Date: Dec 1999
Status: Offline
Reply With Quote
Oct 12, 2010, 06:23 PM
 
I can contribute something!

We're an all-Mac district with an Exchange Server for email. Domain and SSL settings are located in the Advanced tab in Mail.

Likewise with your sending server, Advanced tab.

A bug we discovered with Exchange and Mail is that Exchange doesn't report back correctly the port number, so the Auto option for the port will not work. You have to manually enter the port number or you won't be able to send mail from outside the domain (like from home.)

Also, say goodbye to inline attachments. Exchange is the last email server on the planet that doesn't support inline attachments. Wherever you put the attachment, it'll truncate the email and place the remainder of the message in a mime attachment along with your other attachments. So makes ure any and all attachments are at the very bottom of your email.

Edit: Apparently Exchange 2010 now has inline attachments. Good job, Microsoft. Only 15 years late to the party.


"…I contend that we are both atheists. I just believe in one fewer god than
you do. When you understand why you dismiss all the other possible gods,
you will understand why I dismiss yours." - Stephen F. Roberts
     
seanc
Moderator Emeritus
Join Date: Apr 2005
Location: Cambridge, UK
Status: Offline
Reply With Quote
Oct 12, 2010, 06:28 PM
 
olePigeon - you're using IMAP.
When I used IMAP with Exchange 2003, it was *not* a fun experience.

We're running 10.6 which (as far as I know) fully supports Exchange 2007 and all of its features.
     
   
Thread Tools
 
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Top
Privacy Policy
All times are GMT -4. The time now is 01:05 PM.
All contents of these forums © 1995-2017 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2017, Jelsoft Enterprises Ltd.,