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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > Apple deleting posts again - iPhone 4 antenna issue

Apple deleting posts again - iPhone 4 antenna issue
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robains
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Jul 22, 2010, 06:29 PM
 
Forwarding Email I got from Apple:

Dear Rob (Rob A.),

Apple removed your post on Apple Discussions titled "Facts on iPhone 4 reception" because it contained the following:

Off-topic or non-technical posts
Polls or Petitions

We are including a copy of your post at the end of this email for your reference.

Our terms of use, which include helpful information about using Apple Discussions, is located here: Apple - Support - Discussions - Help We encourage you to continue using the Apple Discussions while abiding by our terms of use.

If you would like to send feedback to Apple about a product, please use the appropriate selection here: Apple - Feedback
As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.

Kind regards,
Apple Discussions staff

----------

A copy of your message for reference:

I don't want this to digress to a name calling match so please stay on course with the questions below.

The goal of this post is to gain information from which solutions may result. Questions are geared specifically to see if the antenna issue is real and/or if it is significant.

I have only tested the iPhone 4 for 2 days (pretty extensively over a 50 mile radius from remote spots to hot spots) and comparing it to my 3G. I did NOT test the iPhone 4 with the now "Free" rubber case.

If you could fill out your results to the following questions, it would give everyone a good idea of the reality OR NOT of the antenna issue.

1. Number of phones and models you have or have used enough to test (doesn't have to be Apple).
2. Whether you have a case or not, if cased then provide brand/model of case.
3. Same location (specify approximate location and time of day) timing of how long it takes the same web page to appear with the phone not being held vs. being held. (suggest repeat test 3 times per device per web page to get an average) -- be sure to specify 3G, Edge, or wireless.
4. Number of drop calls per day and activity during the drop call (i.e. sitting in chair, walking, etc.)

I'll start with my informal data:

1. Two phones
a. Apple iPhone 3G
b. Apple iPhone 4

2. Case
a. No case
b. No case

3. Web Page
a. Home (Concord CA), top level house, 1pm ish PT, AT&T 3G, Apple, Handheld 32 seconds avg, Desk 20 seconds avg
b. Home (Concord CA), top level house, 1pm ish PT, AT&T 3G, Apple, Handheld 45 seconds avg, Desk 17 seconds avg

4. Dropped Calls
a. 3 per day avg handheld (7 day sample over SF/Bay Area)
b. 8 per day avg handheld (2 day sample over SF/Bay Area)

Lets just get the data and leave people alone to make their OWN conclusions. It could provide useful information on whether or not a case makes a difference or even specific case brands are better than others ... or not. This needs to be real data, please don't post bogus results to skew the data one way or the other (it's easy to see Apple employees vs. your average consumer).

This is obviously informal and web server loads and traffic peaks will affect results so please try to do your testing in a consistant manner with at least 3 test runs.

P.S. - in item #3 be sure to clear your cache before each test run (Settings | Safari | Clear Cache).

Thanks, Rob

++++++++++

This message is sent from a send-only email account. Any replies sent to this address are deleted automatically by the system.
Apple seem a little more paranoid than normal these days. I really just wanted to see if the rubber case that is now given out free is effective at dealing with the Antenna issue or if perhaps other cases are better or for that matter if there really is an issue that can be quantified.

Worries me when a company doesn't want quantified information.

Rob
     
Cold Warrior
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Jul 22, 2010, 06:32 PM
 
I get the impression Apple is done with the antennagate story.

Apple - Smartphone Antenna Performance is their end of the line.
     
-Q-
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Jul 22, 2010, 07:48 PM
 
Apple has quite a few sources for qualified information. I doubt they need the help of a non-scientific, small sample poll on their forums.
     
amazing
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Jul 22, 2010, 10:25 PM
 
Apple has always removed controversial posts concerning their products from their forums. That's why a lot of folks end up here...
     
asxless
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Jul 22, 2010, 11:19 PM
 
Originally Posted by amazing View Post
Apple has always removed controversial posts concerning their products from their forums. That's why a lot of folks end up here...
I agree. I used to be a significant contributor on the Apple forums in the early days of the Airport. But when Apple invited me to be one of their shills, I quit posting there. Now I only visit Apple forums when links come up in a Google search. But I rarely find any helpful info.

asxless in iLand
     
amazing
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Jul 23, 2010, 01:46 AM
 
plus, people are much more knowledgeable here!
     
subego
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Location: Chicago, Bang! Bang!
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Jul 23, 2010, 10:20 AM
 
Originally Posted by robains View Post
Worries me when a company doesn't want quantified information.
I'm not saying that deleting your post is the best move from a PR standpoint, but let's be honest here, they can get (and have gotten) more quantified information about this than they will ever need, with better experimental protocols than "let's post what we've seen to a discussion thread".

By all means, be pissed at them, but not for the reason I quoted from you.
     
   
 
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