G4/867 DP
768 MB RAM
Mac OS 10.3.8
Lotus Notes R6 (6.5.3)
I have a user that is having problems with Lotus Notes locking up on her. What happens is when she is notified in the Dock that there is a new message, she goes into Notes. There is a display box that has two buttons that can be selected - Open In-Box or OK. When the user goes to click on either button nothing happnes. You can't do anything in Lotus Notes.
The only solution right now is the to force quit and go back in. This works for a while.
I have clean installed Lotus Notes 6.5.3. Also, I have reparied all disk permissions in Disk Utility but it has not helped.
The user had it lock up again this morning. When I went to force quite the application crashed. I sent the information to Apple.
Below is the crash log for Lotus Notes from today:
Date/Time: 2005-03-22 08:26:22 -0600
OS Version: 10.3.8 (Build 7U16)
Report Version: 2
Command: Notes
Path: /Applications/Lotus Notes/Notes
Version: ??? (???)
PID: 383
Thread: 6
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x05f7d1d4
Thread 0:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x9029105c YieldToAnyThread + 0x14
5 NotesLib 0x02bfcb68 0x2b84000 + 0x78b68
6 NotesNotes 0x020d3c80 0x2008000 + 0xcbc80
7 NotesNotes 0x020594b8 0x2008000 + 0x514b8
8 NotesNotes 0x02a5cf88 0x2008000 + 0xa54f88
Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x9029105c YieldToAnyThread + 0x14
5 NotesLib 0x02bfc9b0 0x2b84000 + 0x789b0
6 NotesLib 0x02bfc154 0x2b84000 + 0x78154
7 NotesLib 0x02bfc21c 0x2b84000 + 0x7821c
8 NotesLib 0x02c019c8 0x2b84000 + 0x7d9c8
9 NotesLib 0x02cf3f0c 0x2b84000 + 0x16ff0c
10 NotesNotes 0x02339cc4 0x2008000 + 0x331cc4
11 NotesLib 0x02c0117c 0x2b84000 + 0x7d17c
12 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP + 0x18
13 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread + 0xdc
14 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 2:
0 libSystem.B.dylib 0x9001a4ac syscall + 0xc
1 ...ple.CoreServices.OSServices 0x906200cc BSD_waitevent + 0x2c
2 ...ple.CoreServices.OSServices 0x9061cac0 CarbonSelectThreadFunc + 0xb0
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 3:
0 libSystem.B.dylib 0x90016f48 semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90627300 CarbonOperationThreadFunc + 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 4:
0 libSystem.B.dylib 0x90016f48 semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90633140 CarbonInetOperThreadFunc + 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 5:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191700 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90195e8c CFRunLoopRunSpecific + 0x148
4 com.apple.audio.CoreAudio 0x90732f80 _ZN10HALRunLoop9OwnThreadEPv + 0x104
5 com.apple.audio.CoreAudio 0x907391e0 _ZN9CAPThread5EntryEPS_ + 0x30
6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 6 Crashed:
0 NotesLib 0x02bebc88 0x2b84000 + 0x67c88
1 NotesLib 0x02bee498 0x2b84000 + 0x6a498
2 NotesLib 0x02c1b034 0x2b84000 + 0x97034
3 NotesLib 0x02ca0e90 0x2b84000 + 0x11ce90
4 NotesLib 0x02ca0f74 0x2b84000 + 0x11cf74
5 NotesLib 0x02ca0ed4 0x2b84000 + 0x11ced4
6 <Unknown disk fragment> 0x0073d7e0 0x73d000 + 0x7e0
7 NotesLib 0x02cf4c5c 0x2b84000 + 0x170c5c
8 NotesLib 0x02c0117c 0x2b84000 + 0x7d17c
9 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP + 0x18
10 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread + 0xdc
11 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 7:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x9029105c YieldToAnyThread + 0x14
5 NotesLib 0x02bfc9b0 0x2b84000 + 0x789b0
6 NotesLib 0x02c00dc4 0x2b84000 + 0x7cdc4
7 NotesLib 0x02ca0f58 0x2b84000 + 0x11cf58
8 NotesLib 0x02ca0ed4 0x2b84000 + 0x11ced4
9 <Unknown disk fragment> 0x002f9518 0x2f9000 + 0x518
10 <Unknown disk fragment> 0x0073d4bc 0x73d000 + 0x4bc
11 NotesLib 0x02c0117c 0x2b84000 + 0x7d17c
12 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP + 0x18
13 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread + 0xdc
14 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
Thread 8:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x9029105c YieldToAnyThread + 0x14
5 NotesLib 0x02bfc9b0 0x2b84000 + 0x789b0
6 NotesLib 0x02c00dc4 0x2b84000 + 0x7cdc4
7 NotesLib 0x02ca0f58 0x2b84000 + 0x11cf58
8 NotesLib 0x02ca0ed4 0x2b84000 + 0x11ced4
9 <Unknown disk fragment> 0x002ff64c 0x2ff000 + 0x64c
10 <Unknown disk fragment> 0x0073d4bc 0x73d000 + 0x4bc
11 NotesLib 0x02c0117c 0x2b84000 + 0x7d17c
12 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP + 0x18
13 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread + 0xdc
14 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28
PPC Thread State:
srr0: 0x02bebc88 srr1: 0x0000f030 vrsave: 0x00000000
cr: 0x44000284 xer: 0x00000004 lr: 0x02bebc84 ctr: 0x900036e0
r0: 0x02bebc84 r1: 0xf0407a50 r2: 0x01010000 r3: 0x018b4600
r4: 0x0134c4a4 r5: 0x00000676 r6: 0xf0407c58 r7: 0x0627f24c
r8: 0x0000009e r9: 0x00000000 r10: 0xffffffff r11: 0xa0281864
r12: 0x900036e0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x0134d028 r19: 0x00000676
r20: 0x0134d030 r21: 0x0134d024 r22: 0x00000000 r23: 0x00000000
r24: 0x0134d02c r25: 0x0134d034 r26: 0x0134c8fc r27: 0x0134c918
r28: 0x062e2078 r29: 0x00000000 r30: 0x05f7d1b0 r31: 0x00300001
I have a couple questions that hopefully will help me to troubleshoot and work on this in the future.
1. Is there a book, resource or guide to help me understand this?
2. What core information do I need to look for in crash logs?
There has been one other user that has had this problem as well. Currently we have eight people testing Lotus Notes R6.
Any help, tips, tricks or suggestions would be greatly appreciated. Thanks in advance!
Top