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Cube/Faulty Radeon -- Will Apple replace it?
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Senior User
Join Date: Apr 2001
Status:
Offline
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If I'm still within the three years of AppleCare, will Apple replace a faulty Cube Radeon even though they're out of production?
Gracias.
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Forum Regular
Join Date: Jan 2000
Location: Port Moody, BC, Canada
Status:
Offline
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Originally posted by saltines17:
If I'm still within the three years of AppleCare, will Apple replace a faulty Cube Radeon even though they're out of production?
Gracias.
I think the law requires companies to provide spares for a certain number of years (7?) after discontinuing a product so you should be okay -- in a worst-case scenario you should be able to get them to replace your Cube with a Mac of equal or greater capacity if they can't replace the video card...
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Moderator Emeritus  Join Date: Dec 2000
Location: College Park, MD
Status:
Offline
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Originally posted by saltines17:
If I'm still within the three years of AppleCare, will Apple replace a faulty Cube Radeon even though they're out of production?
Gracias.
yes
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Mac Enthusiast
Join Date: Apr 2001
Location: Rochester, MN USA
Status:
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They have parts for a lot longer than 3years. They still have parts for PowerMac 7200s (just not for free)
Contact an Apple Service Provider.
By the way, what's wrong with it?
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Senior User
Join Date: Apr 2001
Status:
Offline
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Originally posted by Deal:
They have parts for a lot longer than 3years. They still have parts for PowerMac 7200s (just not for free)
Contact an Apple Service Provider.
By the way, what's wrong with it?
It's basically dying; weird lines keep appearing on the screen and the hardware test disc says it only has 16MB of ram.
So would I be able to take the Radeon to an Apple Retail Store and get a replacement there? Or would I have to call Apple and mail it?
Thanks again for the help!
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Senior User
Join Date: Feb 2001
Location: macsterdam
Status:
Offline
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I had a similar problem about a year ago. Just replaced the broken fan with a passive heatsink, Now I have a completely silent Cube again 
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Senior User
Join Date: Apr 2001
Status:
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Originally posted by Macanoid:
I had a similar problem about a year ago. Just replaced the broken fan with a passive heatsink, Now I have a completely silent Cube again
My fan isn't broken though...?
I just wanna know if I can take it to my nearby Apple Store, that's all 
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Mac Elite
Join Date: Sep 2000
Location: Los Angeles
Status:
Offline
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Originally posted by saltines17:
My fan isn't broken though...?
I just wanna know if I can take it to my nearby Apple Store, that's all
You could always resort to calling the store and asking.
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Senior User
Join Date: Apr 2001
Status:
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Originally posted by aaanorton:
You could always resort to calling the store and asking.
Hmm... that's quite true... off to the phone now... 
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Mac Elite
Join Date: May 2001
Location: Northampton, MA USA
Status:
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I had the exact same problem with my Radeon Cube a year ago -- weird lines appearing in the display, and finally no video whatsoever. Hardware test also showed my video card with just 16MB of RAM. When I called Apple Support, the tech thought he could just send me a new video card, but then discovered that I did indeed have to return the Cube to Apple. (They don't consider the Cube video card user-installable.)
FWIW, the repair was as painless as Apple could make it; I think I sent them the Cube on a Thursday, they repaired it and shipped it Friday and I had it back Monday.
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Senior User
Join Date: Apr 2001
Status:
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Not user-installable, eh... teehee
I left my Cube at a local Apple Store, so hopefully all goes well.
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Forum Regular
Join Date: Oct 2000
Location: Chicago, IL
Status:
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Originally posted by saltines17:
Not user-installable, eh... teehee
I left my Cube at a local Apple Store, so hopefully all goes well.
Just in case you're wondering what your AppleCare saved you, I asked the Apple Store at Woodfield how much it would be to get a replacement Radeon to replace my dead card. I think they wanted $280 for the card, plus $200 to install it in the Cube. It might have been the other way around, but all I know is I wasn't about to spend almost $500 on my Mac. Thank goodness for Mac-Pro and OEM GF2s.
Glad to see you're getting a Radeon...what's the warranty on the new card? Hopefully you won't need it, but you never know.
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Senior User
Join Date: Apr 2001
Status:
Offline
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Originally posted by JC Denton:
Just in case you're wondering what your AppleCare saved you, I asked the Apple Store at Woodfield how much it would be to get a replacement Radeon to replace my dead card. I think they wanted $280 for the card, plus $200 to install it in the Cube. It might have been the other way around, but all I know is I wasn't about to spend almost $500 on my Mac. Thank goodness for Mac-Pro and OEM GF2s.
Glad to see you're getting a Radeon...what's the warranty on the new card? Hopefully you won't need it, but you never know.
Yikes... good thing I spent the $250 or whatever it was on AppleCare... I don't know what the warranty is on the new card, but post when I find out
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