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Apple online chat support?
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Atheist
Mac Elite
Join Date: Sep 2006
Location: Back in the Good Ole US of A
Status: Offline
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Oct 31, 2011, 07:55 AM
 
My internet skills are failing me. A couple of weeks ago I chatted online with an Apple support person about iCloud. Actually, I chatted on two different occasions. Now, for the life of me, I can't find the support page that lets you chat with a human. I keep ending up on the Express Lane page which then tells me I have to pay for help.

Can someone point me in the right direction?
     
Macfreak7
Mac Elite
Join Date: Oct 2000
Location: Macfreak7
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Nov 1, 2011, 04:06 AM
 
Try this : https://expresslane.apple.com/GetproductgroupList.do

You get to choose your "support" options after you select the category you're having trouble with. The chat option should show up at the end of that process. I did this recently and worked fine.
     
Doc HM
Professional Poster
Join Date: Oct 2008
Location: UKland
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Nov 4, 2011, 02:23 PM
 
yes but it takes aaaaages as the support people shave to stick rigidly to the script. I've been on for hours when clients have been suffering mobile me woes. Then they give up and someone higher up from Paris has to chat in, but only 24 hours later AND they start from scratch again. And then after the sun has expanded to engulf the earth, mobile me gets replaced by iCloud which mostly works.
This space for Hire! Reasonable rates. Reach an audience of literally dozens!
     
   
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