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CIA · Sep 7, 2007, 06:23 PM

I just got off the phone with Amex, called the buyer's protection number (1-800-297-8019). They said "Things are changing quickly, we will forward your claim to someone to review it, you should know within 2 weeks."
The operator mentioned the $100 Apple credit and was unsure if I would get my refund for the $200 difference. His tone didn't sound promising. He also mentioned they have been inundated with calls.
I bought two 8GB iPhones on launch day, 6/29. Total was $1,280.06. (Tax was 6.85% here in UT, added $82.06 to the $1,198.00 total.)

Other people who were quick on the gun and called immediately yesterday seemed to get the money back, including tax, quickly. I don't know if anyone had the credit actually posted yet, since it takes 48 hours, but early callers seemed to have better luck.

Anyone else having luck with this?

davesimondotcom · Sep 7, 2007, 06:40 PM

So you are after your $200 AND the $100 Apple credit?

CIA · Sep 7, 2007, 08:56 PM

Heh, both would be nice, but I'd prefer the money back from Amex over a credit with Apple. Any refund I get from Amex is going to pay down my Amex bill anyway lol. My Amex card has a new iMac 2.8Ghz machine on there that needs to be paid for. 8-).

sph · Sep 7, 2007, 09:48 PM

I just tried this with Citibank. They confirmed that I do have price protection and they would credit me the full $200 but they only extend the price protection for 60 days from date of purchase. So since I bought the iPhone on 6/30, the day after it came out, and Apple cut the price on 9/5, I'm screwed by 5 days...They said I could appeal it and try to submit the claim anyway, but I'm not holding my breath.

icruise · Sep 7, 2007, 10:32 PM

Before the announcement of the rebate, I called Bank of America, but apparently they don't have price protection for their cards.

loveanh · Sep 8, 2007, 10:15 AM

I was on hold for 1.5 hours with Amex last night. The CSR took my info and claim and said they would have a decision within two weeks.

plamparello · Sep 10, 2007, 02:08 PM

What AMEX card are you talking about that still has price protecting. From what I know, that benefit had been removed?

theDreamer · Sep 10, 2007, 02:18 PM

Mastercard World edition has this, I am attempting to get a refund from them.
They it would be likely, but they said they need certain things. Such as:
~First source advertisement of price drop, or current price which would show a difference in price from what I paid.
~Also sent over a bunch of forms that are going to take awhile to fill out.

While it may be a pain, but if I get the money back I get the money back. If not I always can get the 100 dollar gift card from Apple.