Forgive this long post. My eventual questions are:
1) What is the best way to deal with a frustrated irrational person I've been trying to help with his Mac?
2) Is iPhoto 2 like current versions of iPhoto in that it works on copies of photos in the library, and not the originals?
3) Is iPhoto the best software to use for simple importing and simple viewing of large numbers of photos and if not, what is the best method for managing them?
Thanks for reading my post. I've been a PC guy for like 20 years, and just started learning Macs a few months ago. I took it upon myself to start helping others with their Mac problems, because I do that with PC's. My first "patient" has turned out to be difficult. He's got a G4, using Panther and Iphoto 2.
It started out great. He couldn't find his photos, he's one of these people who is just confounded by all computers. But he's a photographer and he's taking digital photos so he needs to use his Mac. Piece of cake, his photos were all there. I moved them all to his Pictures folder. We're talking like 3000 images. Then I told iPhoto 2 to import all of them. Quite a task on a slower G4. I left his home, both of us beaming. He calls me later telling me he tripped a circuit and the power went out. No problem, I went back again, pics were all where they should be, and I started the iPhoto import process and left, because it is was such a long process.
He called me later and told me that the import process was still going on and so he closed everything. Then he couldn't find his photos. So I imagine many of you have been in this positions, he's now blaming iPhoto and me for his photos disappearing which he couldn't find to begin with.
I went to tried and help tonight, and he got so frustrated with me hunting around his computer that I had to leave. He kept insisting I stop everytime I'd try to start a logical process of searching or hunting, proclaiming he had already done that. When I would try to ask him for file names, dates, even the model of camera these older photos were taken with, he would just get angry and verbally lash out at me. I believe the photos are no longer in his Pictures folder but honestly I wound up having to get the heck out of there because he was so frustrated and upset.
I have Procare so tomorrow I'm taking his G4 into the apple store with me, to help me determine where the photos are. I figure they know things like the equivalent of "undelete" if they are in fact deleted. But I really am trying to get a handle on this and figured I'd ask for help here as well.
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