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Macally bluetooth mouse. WTF?
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Junior Member
Join Date: Jan 2006
Status:
Offline
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(
Last edited by chrisdisregard; Nov 23, 2019 at 06:02 PM.
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Posting Junkie
Join Date: May 2001
Location: Portland, OR
Status:
Offline
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Ah yes. I emailed their tech support about this exact same issue. You'll LOVE their response.
"Dear Customer,
Thank you for contacting us.
You need to turn off the mouse while you're charging it.
The cradle may not work if the batteries power level is too low or near
empty level.
Please either charge the battery by generic charger, or use other
re-chargeable batteries to test the charging cradle.
If the cradle still not working, please contact our Return Department at
[email protected] or 909-230-6888 ext. 163 for the warranty service."
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8 Core 2.8 ghz Mac Pro/GF8800/2 23" Cinema Displays, 3.06 ghz Macbook Pro
Once you wanted revolution, now you're the institution, how's it feel to be the man?
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Professional Poster
Join Date: May 2007
Status:
Offline
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Haha I love (read: hate) it when Customer Service Representatives completely miss the problem.
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Posting Junkie
Join Date: May 2001
Location: Portland, OR
Status:
Offline
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Originally Posted by adamfishercox 
Haha I love (read: hate) it when Customer Service Representatives completely miss the problem.
Well, they didn't.
The cradle may not work if the batteries power level is too low or near
empty level.
Yes, they actually said you can't charge the mouse when it runs out of batteries.
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8 Core 2.8 ghz Mac Pro/GF8800/2 23" Cinema Displays, 3.06 ghz Macbook Pro
Once you wanted revolution, now you're the institution, how's it feel to be the man?
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Dedicated MacNNer
Join Date: Mar 2003
Location: Nashville, TN
Status:
Offline
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I had the Macally micro BT mouse. within one year, I had to send it back 3 times for replacement because the charger would not charge. They never said anything about turning off the mouse to charge -- what a pain in the neck! The last one they sent went straight to eBay unopened. Replaced with BT Mighty Mouse and could not be happier (my needs are simple)
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Mary
_________________________________
13 in. MacBook, Core 2duo, mid-2010, many iPods
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Moderator  Join Date: Jan 2001
Location: Atlanta, GA
Status:
Offline
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Probably too small for day-to-day use, but this IOGEAR BT Mouse has been outstanding to use while travelling. Good battery life and it charges via USB so if the batteries run out, you can still use the mouse while it's charging. Not sure why more companies don't do something like that.
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Mac Elite
Join Date: Jan 2002
Location: Live at the BBQ
Status:
Offline
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That's sad to hear. Macally's products are usually very good... I assume they haven't quite perfected the whole bluetooth implementation thing yet. Which also probably explains why their BTKey slim keyboard has been "coming soon" for the past 2 years.
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"Bill Gates can't guarantee Windows... how can you guarantee my safety?"
-John Crichton
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