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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > Iphone 2.0 crashing like crazy

Iphone 2.0 crashing like crazy
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quadgrande
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Jul 10, 2008, 06:32 PM
 
About every 5th time I wake it up, it reboots as soon as I hit the wake up button. Anyone else?
     
Mrjinglesusa
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Jul 10, 2008, 09:58 PM
 
Maybe that will teach you to not download and install software that hasn't been officially released yet.
     
MacinTommy
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Jul 10, 2008, 09:59 PM
 
Well I downloaded it.. No crashes here and I have been playing with it non-stop for about 4 hours.
     
stevesnj
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Jul 10, 2008, 10:12 PM
 
Originally Posted by MacinTommy View Post
Well I downloaded it.. No crashes here and I have been playing with it non-stop for about 4 hours.
same here no problem...and its from Apple why would the official release matter?
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Mrjinglesusa
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Jul 10, 2008, 10:19 PM
 
Originally Posted by stevesnj View Post
same here no problem...and its from Apple why would the official release matter?
Because it's on Apple's servers does not make it "from Apple". It's "from Apple" when Apple releases it in iTunes. Until then you have to use a round about method of installation rather than a normal DL and install through iTunes. Lots of places where an install could get screwy in that scenario.

Probably not the case, but this is exactly why I wait for the official release rather than taking software off Apple's servers to have it a day before its official release.
     
stwain2003
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Jul 10, 2008, 10:41 PM
 
Originally Posted by Mrjinglesusa View Post
Probably not the case, but this is exactly why I wait for the official release rather than taking software off Apple's servers to have it a day before its official release.
Well aren't you just brilliant...
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Eug
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Jul 10, 2008, 10:43 PM
 
Originally Posted by quadgrande View Post
About every 5th time I wake it up, it reboots as soon as I hit the wake up button. Anyone else?
Hacked iPhone or not?
     
Lava Lamp Freak
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Jul 10, 2008, 11:02 PM
 
I've had MySpace and Weatherbug both crash and restart my iPhone one time each.
     
stevesnj
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Jul 10, 2008, 11:12 PM
 
Originally Posted by Mrjinglesusa View Post
Because it's on Apple's servers does not make it "from Apple".
Probably not the case, but this is exactly why I wait for the official release rather than taking software off Apple's servers to have it a day before its official release.
Where do you think iTunes gets the software from to update the iPhone? AH HA Apple servers!! they surely are not coming from Microsoft servers.

I have it, installed it and its running great.
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Mrjinglesusa
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Jul 11, 2008, 08:28 AM
 
Originally Posted by stwain2003 View Post
Well aren't you just brilliant...
Yes, yes I am. I have a fully functioning iPhone that has NEVER crashed. So I must be doing something right.
     
jokell82
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Jul 11, 2008, 08:58 AM
 
Originally Posted by Mrjinglesusa View Post
Because it's on Apple's servers does not make it "from Apple". It's "from Apple" when Apple releases it in iTunes. Until then you have to use a round about method of installation rather than a normal DL and install through iTunes. Lots of places where an install could get screwy in that scenario.

Probably not the case, but this is exactly why I wait for the official release rather than taking software off Apple's servers to have it a day before its official release.
Hey guess what - the version released via iTunes is the EXACT same build as the one found on apple.com yesterday.

All glory to the hypnotoad.
     
analogika
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Jul 11, 2008, 09:03 AM
 
Originally Posted by jokell82 View Post
Hey guess what - the version released via iTunes is the EXACT same build as the one found on apple.com yesterday.
Yeah, but have they removed the debug code?
     
Simon
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Jul 11, 2008, 09:30 AM
 
Originally Posted by jokell82 View Post
Hey guess what - the version released via iTunes is the EXACT same build as the one found on apple.com yesterday.
Actually not quite. The build number is the same (5A347), but the designator is different (it's 1,1 now) and it's not the same file size. And right now we simply don't know if that means anything important.
( Last edited by Simon; Jul 12, 2008 at 06:05 AM. )
     
subego
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Jul 11, 2008, 09:34 AM
 
Anybody having their (official) install hang?

Mine looks to be stalled trying to access the iTunes store.

I'm hoping it's just the Apple servers being hammered.
     
JohnM15141
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Jul 11, 2008, 09:51 AM
 
Mines been hanging at accessing the iTunes store for about 30 minutes now..I also can't access the iTunes store either.
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subego
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Jul 11, 2008, 10:02 AM
 
We could not complete your iTunes Store request.
The network connection was reset.


Make sure your network connection is active and try again.




If you're reading this, my connection is active.
     
Caesar2099
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Jul 11, 2008, 10:05 AM
 
Originally Posted by subego View Post
Anybody having their (official) install hang?

Mine looks to be stalled trying to access the iTunes store.

I'm hoping it's just the Apple servers being hammered.
I downloaded my official update and worked on my iPhone. All of my music, videos, photos, contacts, calendars, mail synced BUT my iPhone apps I downloaded from the App Store yesterday, DID NOT SYNC. Also I can no longer access the iPhone menu under "Devices" in the iTunes sidebar.

Whenever I click on it, only a white background appears with the word "IPhone" and then an error appears "We could not complete your iTunes Store request. An unknown error occurred (-9838)."

Update: the iPhone menu in iTunes is still broken, BUT I was able download my apps to the iPhone through the built in app store, it knows if you have already purchased an item so there is no chance of buying twice.
( Last edited by Caesar2099; Jul 11, 2008 at 10:12 AM. )
     
macJim
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Jul 11, 2008, 10:26 AM
 
I have the same problem, frustrating to have dead phone. just have to be patient i guess a couple million people trying to do the same thing i am.

have a little trouble with mobile me too, not the best start on all this!
     
subego
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Jul 11, 2008, 10:42 AM
 
Originally Posted by macJim View Post
not the best start on all this!

Steve will dine on Apple employees this evening.
     
macJim
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Jul 11, 2008, 10:49 AM
 
glad i aren't one! haha
     
Mrjinglesusa
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Jul 11, 2008, 11:00 AM
 
Originally Posted by subego View Post
Steve will dine on Apple employees this evening.
I believe you are correct. The rollout of MobileMe and the iPhone 2.0 software have been nothing short of disastrous. What a total cluster f---.
     
Jawbone54
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Jul 11, 2008, 11:19 AM
 
Add iPhone activation problems to the list.

Neither Apple nor AT&T were anywhere close to ready for this launch. This is an absolute disaster, but I doubt either company learns from it.
     
subego
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Jul 11, 2008, 11:23 AM
 
Here's the TUAW entry on this:

http://www.tuaw.com/2008/07/11/itune...or-the-fjords/

and this:

http://discussions.apple.com/thread....94632&tstart=0

Is supposedly the discussion thread at Apple, but those servers are down at the moment too.

Yikes.
     
macJim
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Jul 11, 2008, 11:30 AM
 
ok, did Gates turn off that server!
     
Mrjinglesusa
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Jul 11, 2008, 11:35 AM
 
Originally Posted by Mrjinglesusa View Post
I believe you are correct. The rollout of MobileMe and the iPhone 2.0 software have been nothing short of disastrous. What a total cluster f---.
I take that back. This STEVE'S fault, not the employees who carry out HIS orders.

Maybe it was a bit optimistic to think you could launch an entirely new online service, an entirely new iPhone software and App store, and a new iPhone in the span of 2 days. Especially when ALL of these things are closely interrelated and are trying to connect to the same servers.

Here's how this should have gone:

1) Get the online service up and running first. Make sure everything works as it is supposed to. The only thing people won't be able to do yet is synch OTA with their iPhone. No big deal if everything else is working as it should. Give yourself a week to work out all the kinks.

2) Release the 2.0 iPhone software to current iPhone owners. Let them get the update installed and running, download apps, get things working with MobileMe, etc. Give current iPhone users a week to play around, download apps from the App Store, play with the new MobileMe synching features, etc. This also gives you time to work out any kinks in the App store and iPhone/MobileMe interaction.

3) LASTLY, launch the 3G iPhone. Everything else will be running smoothly and all the new iPhone owners need to do is activate their phones without having to compete with current iPhone owners clogging the servers downloading updates, playing with the App store, and connecting to MobileMe simultaneously.
     
alligator
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Jul 11, 2008, 11:41 AM
 
I upgraded my first gen iPhone to 2.0. It crashed, and now I have a brick. I can't get iTunes to restore it to a backup and I have no idea now how to fix this. Thanks loads Apple.
     
JohnM15141
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Jul 11, 2008, 11:59 AM
 
Mine finally worked, and I have the Apps application on my iPhone desktop, I was able to get in and start browsing Apps but then the iTunes store choked, I'm waiting to connect to it again.
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ballison
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Jul 11, 2008, 12:09 PM
 
working perfectly fine for me and i downloaded directly off the server...not through itunes
     
jokell82
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Jul 11, 2008, 12:14 PM
 
Originally Posted by alligator View Post
I upgraded my first gen iPhone to 2.0. It crashed, and now I have a brick. I can't get iTunes to restore it to a backup and I have no idea now how to fix this. Thanks loads Apple.
You fix it by bringing it to an Apple store.

All glory to the hypnotoad.
     
macJim
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Jul 11, 2008, 12:17 PM
 
Originally Posted by ballison View Post
working perfectly fine for me and i downloaded directly off the server...not through itunes
and if i started the itunes method, i'm stuck to finish that way?

what is the server address?
     
CorpITGuy
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Jul 11, 2008, 02:07 PM
 
I'm missing calls left and right on my 2.0 installation. HORRIBLE. I may have to go back to my Blackberry....
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Simon
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Jul 12, 2008, 06:07 AM
 
Originally Posted by Simon View Post
Actually not quite. The build number is the same (5A347), but the designator is different (it's 1,1 now) and it's not the same file size. And right now we simply don't know if that means anything important.
Now we know.

http://www.macrumors.com/2008/07/11/...-2-0-firmware/

That software was only intended for the iPhone 3G. It won't work properly on first-gen iPhones. Instructions on how to revive your brick are given in the article I linked to.
     
stevesnj
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Jul 12, 2008, 09:44 AM
 
Originally Posted by Simon View Post
Now we know.

http://www.macrumors.com/2008/07/11/...-2-0-firmware/

That software was only intended for the iPhone 3G. It won't work properly on first-gen iPhones. Instructions on how to revive your brick are given in the article I linked to.
Worked fine on my 1st Gen iPhone
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stevesnj
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Jul 12, 2008, 09:44 AM
 
Originally Posted by CorpITGuy View Post
I'm missing calls left and right on my 2.0 installation. HORRIBLE. I may have to go back to my Blackberry....
Restore and try again.
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jokell82
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Jul 12, 2008, 10:50 AM
 
Originally Posted by stevesnj View Post
Worked fine on my 1st Gen iPhone
Mine too, no issues. I did install the "correct" one this morning, though, just in case.

All glory to the hypnotoad.
     
stevesnj
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Jul 12, 2008, 12:24 PM
 
Originally Posted by jokell82 View Post
Mine too, no issues. I did install the "correct" one this morning, though, just in case.
I did that too..but iTunes says the version I had was the latest version...so the one from the servers on Thursday was no doubt the correct 2.0 software.
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jokell82
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Jul 12, 2008, 01:51 PM
 
Originally Posted by stevesnj View Post
I did that too..but iTunes says the version I had was the latest version...so the one from the servers on Thursday was no doubt the correct 2.0 software.
It did have a different identifier. You have to download the correct software (the 1,1 software instead of the 1,2 software meant for the 3g iPhone) and install it manually.

All glory to the hypnotoad.
     
Simon
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Jul 12, 2008, 01:54 PM
 
Originally Posted by stevesnj View Post
so the one from the servers on Thursday was no doubt the correct 2.0 software.
Umm, no. Actually it wasn't. If you had read the article I linked to you'd know. You would have also read how to download and install the proper version.
     
- - e r i k - -
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Jul 12, 2008, 02:14 PM
 
Restored firmware (different build too) this morning to fix apps not launching and in some instances crashing the iPhone (reboot). Worked for a while, but there's definitely something odd going on still. AirHockey crashes my phone and a few more apps crashed too. Seems related to WiFi.

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subego
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Jul 14, 2008, 08:33 AM
 
I found this which claims that a big source of the problem is that the final 2.0 build is unstable.

Anonymous developer sources are reporting that they've been poring over crash logs and discovering that the reported crash has nothing to do with their application. There's a growing consensus that Apple has released a highly unstable "final" version of the 2.0 firmware. So, maybe it's more of a shame that Apple, who laid the groundwork for a multitude of useful and exciting applications, rushed development and failed to build a better foundation.
     
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Jul 14, 2008, 08:52 AM
 
Apparently most crashes are related to "Out of Memory" errors. Which means either a) They should have upgraded the RAM on the 3G iPhone to cope with the added resource hog that 3rd party apps represent.

or b) Memory leaks are rampant with the 2.0 builds that were released.

I'm hoping for b) because at least that's a software fix.

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