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You are here: MacNN Forums > Software - Troubleshooting and Discussion > macOS > icloud a bit haywire

icloud a bit haywire
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kevs
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Feb 4, 2019, 10:20 PM
 
Suddenly, things (reside in icloud but I access on both laptop/ desktop) --some I edit on my latptop are not being reflected on desktop (spiritual word doc); and things I'm deleting in one folder on desktop (temp docs); are not being deleted on laptop version, - in fact the laptop version of that folder seems to place those back to the desktop versioni. Help! madness.

Usually works like a charm.

Have not changed anything recently.
     
andi*pandi
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Feb 4, 2019, 10:24 PM
 
you've had similar issues in the past, I think. Are both devices on same wifi? shut off wifi and turn back on? shut off icloud sync and turn back on?
     
kevs  (op)
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Feb 4, 2019, 10:30 PM
 
thank Andi, yes both on same wifi, Though at home is usually cordered ethernet. Where does one shut off icloud sync?

Googling the answer
I would get this warning, which seems a bit dangerous:
If you continue, items will be removed from the Desktop and the Documents folder on this Mac and will remain available in iCloud Drive.

Have you done this? What are the repercussions?
     
kevs  (op)
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Feb 4, 2019, 10:36 PM
 
BTW ON desktop, in icloud drive folder, on right on all folder names, all have cloud symbol with todays date to the right of that.

On Desktop, the same folders also have cloud symbol, but with different old dates to the right most of them.
What does that mean?
     
And.reg
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Feb 6, 2019, 10:08 AM
 
Sometimes happens when your phone thinks that it’s on WiFi so uses that instead of cellular, even though the WiFi connection may be weak, so, the newer version of the document doesn’t get uploaded all the way or at all.
     
kevs  (op)
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Feb 6, 2019, 02:49 PM
 
Called Apple, stumped, so asking engineers about it, have a case. More desktop/ laptop issue.
     
kevs  (op)
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Feb 13, 2019, 04:03 PM
 
Update, have ticket going with senior rep. Nothing is working, desktop/ all sync issue crazy. Nothing can be trusted anymore, of what you last worked on last Word, Excel etc..
Amazing they have no tool to get it right. He is talking to engineers.
     
Thorzdad
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Feb 13, 2019, 06:52 PM
 
Originally Posted by kevs View Post
Amazing they have no tool to get it right.
Why would Apple have a tool to fix an odd issue that one person is having?
When I want your opinion,-
I'll read it in your entrails
     
kevs  (op)
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Feb 13, 2019, 07:54 PM
 
Am I the only one?
     
ghporter
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Feb 15, 2019, 09:56 PM
 
Seems like it...

Glenn -----OTR/L, MOT, Tx
     
turtle777
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Feb 16, 2019, 03:56 PM
 
Originally Posted by ghporter View Post
Seems like it...
Translation: 110% chance of user error

-t
     
kevs  (op)
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Feb 22, 2019, 12:49 PM
 
Update: Love to get opinion votes,

1) rep one Apple, young guy, ok, not great, said engineers want to install a software that will check logs, see what's going on; and then get into terminal, complicated set up..

2) Newer rep, smarter, says upload issue is with my modem router, it's slow. Trying to get ATT over, but hard to reach.

3) Woke up last morning and some new paragraphs in a word documents I wrote on laptop previous night vanished. The document was replaced by an older copy. The text text has not come back.

4) Same night I rearranged a folder, trimmed de cluttered and trimmed 50 sub folders to 15, and combined some etc. Next morning it was all back, deleted folders reappeared. It was a mess. Will have to redo.

5) Also, it just occurred to me, and neither Apple rep offered idea: I just decided a week ago to switch from Crashplan to Backblaze for clouid backup. So this could be stressing upload speeds as well as ATT mediocre wifi.

Bottom line question: I'm thinking, just noticed that my laptop and Imac share well in house. Never really noticed this share feature. 95% of sharing is in house. 5% on laptop at cafes and travel trips. Maybe I'll just bail on icloud. Even if this is solved, if it could happen once (total meltdown -- work disappearing and being replaced by old versions. Deleted folders coming back) It could happen again. No?

Or I could keep trouble shooting, fix it all and enjoy icloud as I have been for 2-3 years.

I been loving icloud, but I'm leaning toward just keeping mostly everything on stable hardrives and just using icloud ala carte as needed,; maybe just keep the food recipes there so when I'm in market I can quickly access that type of stuff.

Votes/ opinions? Thanks.
     
turtle777
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Feb 22, 2019, 09:45 PM
 
I vote for Pedro.

-t
     
ghporter
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Feb 23, 2019, 07:04 PM
 
I'm not sure I understand this part:
I just decided a week ago to switch from Crashplan to Backblaze for clouid backup.
If you back up to iCloud, why are you using a third-party app?

iCloud backups and iCloud sharing are essentially natively transparent. I share a lot of stuff between my iPhone, iPad and my Macs, directly through iCloud, and that is 100% effective, without losses of any kind. I also have stuff shared through other "cloud" services like DropBox and OneDrive, but those are completely separate from iCloud, which is the only one built into both OS X and iOS.

Glenn -----OTR/L, MOT, Tx
     
And.reg
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Jan 23, 2020, 01:03 PM
 
Bumping because this has been happening to me as well for 2 weeks.

New documents and folders on my Mac are not showing up on my iPhone. Sometimes, the failed sync just causes a “stuck” pie icon to appear beside iCloud in the Finder sidebar. Not sure if it happens more if my iPhone’s display is off. But I’ve made repeated edits to those documents and they still are not force-synced. And it’s been the last 2 weeks of files/folders not syncing. Why??
     
ghporter
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Jan 23, 2020, 07:21 PM
 
I've found that iOS sometimes needs you to re-log in to iCloud for it to work properly. Maybe iPad OS does too, but I have not had that be as noticeable.

Glenn -----OTR/L, MOT, Tx
     
And.reg
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Jan 23, 2020, 10:22 PM
 
I just tried signing out of iCloud on my iPhone, then signing back in and redownloading all of my Documents folder (about 3 GB). That did not fix the problem, as many newer folders still are not syncing, the folders that I mentioned in my previous post.

By the way, I have 1.67 GB available and when I click on the "stuck" pie chart on my Mac, it shows that it's stuck trying to upload 217 items totalling 16.6 MB, yes, even after signing out/in on my iPhone this still has not changed.

Also, I just noticed after signing out and signing in that my Numbers and Pages folders are missing from the iCloud Drive folder of my Files app. I checked Apple ID > iCloud > the Numbers and Pages switches are still in the green/lit/On configuration, so, I do not understand why they are not even showing up anymore.

So now I have two problems:
1. How do I force folders/data created in iCloud from my Mac to sync to my iPhone?
2. New problem: How do I get my Numbers and Pages folders to come back on my iPhone?

Edit: Now I'm getting a third problem, my Mac apparently is giving me a message to "Update Apple ID Settings"
but that requires signing in to iCloud on my Mac.

But I'm already signed in on my Mac.

So... I guess I'll sign out of iCloud from my Mac as well as my iPhone then sign in yet again.

Still no guarantee that this will fix the first stubborn problem... or if I'll even be able to recover the files that I did have on my Mac in the first place, since I now have to redownload my Documents folder.

Suspicion confirmed: The newer folders/documents from my Mac never actually got uploaded to iCloud, so that data (scattered throughout my Mac in so many various subfolders) is now LOST!

More on this later.
( Last edited by And.reg; Jan 23, 2020 at 10:36 PM. )
     
And.reg
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Jan 23, 2020, 11:24 PM
 
Short update.

I think that it's working again, minus a few here-and-there documents.

Fortunately my latest Time Machine backup was 3 days ago, so, I still have 99.9% of my stuff and will have to retype at least one document (minor issue at this point since I have a paper copy of one and the others can regenerate pretty quick), and other documents backed up elsewhere, e.g., email, Time Machine.

But jeez Apple, really, all this work to force a few subfolders to upload to iCloud like they're supposed to...

Edit: Also some (but not all) of my Mac-made Calendars were deleted... O_o

Edit 2: Aaaaand... those calendars suddenly reappeared overnight. o_O
( Last edited by And.reg; Jan 24, 2020 at 10:12 AM. )
     
andi*pandi
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Jan 24, 2020, 02:23 PM
 
icloud has gremlins.
     
   
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