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Apple creates custom tool for removing U2 album from iTunes accounts
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MacNN Staff
Join Date: Jul 2012
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Responding to complaints, Apple has created a special web tool for removing U2's Songs of Innocence album from an iTunes account. Users must sign in with an Apple ID, and the company cautions that once the album is removed, people must purchase it if they want it again. The record is still free until October 13th. Apple further notes that if the music was downloaded to a computer or iOS device, users will have to delete local files manually. This was the main source of complaints, since iTunes and iOS devices can be set to download account items automatically. As a result, some people have seen the album consume storage space and bandwidth even though they didn't intend to listen to it. People who don't have the option on must at least hide the album in iTunes if they don't want to see it in their library.
On September 12th, Apple said that people had downloaded Songs of Innocence over 2 million times. It's uncertain how many of those downloads were involuntary.
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Addicted to MacNN
Join Date: May 2001
Location: Atlanta, GA
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Apparently we now live in a world where people can no longer figure out how to hit "delete" on their own, but can install a tool to do it for them. :-(
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Mac Elite
Join Date: Aug 2001
Location: Maitland, FL
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FWIW, I'm not a big U2 fan, but neither am I a mindless U2 hater. I took a listen to it today, and in my opinion its the best thing they've done in years. I quite like it.
That said, I can appreciate that some users who have no interest in rock music generally -- or just don't like U2, that's fine -- would not want the record, even for free, in their "purchased" library, so I'm glad Apple made the tool available (cuz deleting things is hard, apparently).
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Charles Martin
MacNN Editor
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Mac Elite
Join Date: Aug 2001
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BTW, if Apple is taking requests for a future similar promotion -- the next Bowie album would be quite welcome.
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Charles Martin
MacNN Editor
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Senior User
Join Date: Jan 2008
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I agree with the above sentiments. I am a U2 fan, but even if it were a Miley Cyrus album, I'd not put up the sh!tstorm some people have about this being on their phone. (I'd venture to say most of those doing this don't own an iPhone and/or are Apple-hating Android users.)
To think that someone would go to the effort of switching on the automatic download option for iTunes and then seem to by completely lost or inconvenienced on having to delete this particular album, seems disingenuous. Surely if you're savvy enough to appreciate the convenience of the option, then you're savvy enough to kindly decline the nice offer of free music from Apple.
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Junior Member
Join Date: Sep 2001
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I have it on my iPhone, though I haven't listened to it. For whatever reason, it is not showing up anywhere on any of my Macs in iTunes. I downloaded it onto my iPhone in the hopes of subsequently finding it in purchases or available downloads in my iTunes library. It's nowhere to be found, except on my iPhone
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