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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > New 15" Powerbook, some annoying problems....

New 15" Powerbook, some annoying problems....
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rareflares
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Sep 6, 2004, 04:47 PM
 
Ok, i got a 1.33 Ghz 15" yesterday and it's been a pleasure using it.


Screen is great, keyboard is excellent, etc. etc.


Some very annoying software issues though...

Mail crashes on launch
Address Book crashes on launch
all instant messenger applications that i've tried (iChat, Adium, AIM) launch but simply freeze soon afterwards.

Additionally, most of the apps/utilities i download simply refuse to work (PithHelmet, Firefox, IM apps, Azureus etc.), meaning i double click on them but they freeze or crash on launch, or never get past the splash screen.

I updated all software through Software Update, repaired/verified permissions, and deleted preference files and still nothing helps the situation. Most other apps work perfect fine, it's just these that are causing problems. Please help.
     
FlatLyna
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Sep 6, 2004, 05:07 PM
 
I'd suggest breaking out the hardware test cd that came with the machine as it might give you a pointer on whats wrong.

Possible problems might be faulty RAM or a bad harddisk, just occasionally a new machine gets a bad component.

If the test cd finds no issue, and you dont have any real data of your on there yet then re-install the OS and start over.

Hope you get it sorted.
Nick

G5 DP2.0Ghz 970FX 2Gb R9800XT Sony Superdrive
15" Al PBG4 1GHz 768Mb
     
anamexis
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Sep 6, 2004, 06:26 PM
 
If none of what FlatLyna suggested, go ahead and give AppleCare a call. That 90 days of free phone tech support will come in handy in this situation.
     
hldan
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Sep 6, 2004, 06:41 PM
 
Originally posted by rareflares:
Ok, i got a 1.33 Ghz 15" yesterday and it's been a pleasure using it.


Screen is great, keyboard is excellent, etc. etc.


Some very annoying software issues though...

Mail crashes on launch
Address Book crashes on launch
all instant messenger applications that i've tried (iChat, Adium, AIM) launch but simply freeze soon afterwards.

Additionally, most of the apps/utilities i download simply refuse to work (PithHelmet, Firefox, IM apps, Azureus etc.), meaning i double click on them but they freeze or crash on launch, or never get past the splash screen.

I updated all software through Software Update, repaired/verified permissions, and deleted preference files and still nothing helps the situation. Most other apps work perfect fine, it's just these that are causing problems. Please help.
Well I can't possibly see how you can say that it's been a pleasure using it if most of the built in apps and downloaded apps don't work.
However I would recommend checking your ram modules. Sounds like you are getting kernel panics. Did you upgrade the ram since the purchase?
Your Mac could have shipped from the factory with bad ram.
iMac 24" 2.8 Ghz Core 2 Extreme
500GB HDD
4GB Ram
Proud new Owner!
     
anamexis
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Sep 6, 2004, 06:43 PM
 
Well, wait -- do only the applications freeze (necessitating a force quit), or does it freeze the whole computer (necessitating a restart)?
     
rareflares  (op)
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Sep 6, 2004, 08:38 PM
 
well, nevermind guys.



i just created a new account and all is well.
     
BenN
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Sep 6, 2004, 08:54 PM
 
rareflares -

Before you started using the new PB, did you do a wipe & fresh OS install?

IMHO its generally a good policy to do this with a new machine.
PowerBook G4, 1.25GHz, 1GB, 5400rpm 80GB HDD
PowerMac G4 Cube, 450MHz, 512MB, 7200rpm 120GB HDD, GigaDesigns Blue LED 80mm fan
AirMac Extreme network, connected to my FTTH (100Mb/s) phat pipe 8)
     
MrForgetable
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Sep 6, 2004, 09:03 PM
 
if I wipe and install will I have a chance to go through the Panther Welcome setup??
iamwhor3hay
     
anamexis
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Sep 6, 2004, 09:34 PM
 
Yep.
     
BenN
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Sep 6, 2004, 09:34 PM
 
Originally posted by MrForgetable:
if I wipe and install will I have a chance to go through the Panther Welcome setup??
Yes; if you do a fresh install, it pretty much forces you to go through the Welcome setup (whether you want to or not).
PowerBook G4, 1.25GHz, 1GB, 5400rpm 80GB HDD
PowerMac G4 Cube, 450MHz, 512MB, 7200rpm 120GB HDD, GigaDesigns Blue LED 80mm fan
AirMac Extreme network, connected to my FTTH (100Mb/s) phat pipe 8)
     
   
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