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Extended Hardware Test Availability????
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Junior Member
Join Date: Aug 2000
Location: Montreal, QC, Canada
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I have a Intel based Mac Mini which has started to act up. If I get it to boot into Mac OS X it will either freeze or go into a constant reboot loop giving me the boot chime every 5 seconds. I swapped back in the original memory and tried to perform a PMU reset (or Intel equivalent) and the system does not behave any better. When I try to boot from DVD I get a message indicating that the system needs to reboot. If I boot a DVD that has the hardware test, it either passes or it freezes and fails to finish the test.
I eventually booted a Linux based system and got two similar messages "NMI received for unknown reason XX on CPU 0. Do you have a strange power saving mode enabled? Dazed and confused, but trying to continue", XX was either 2d or 3d.
Is there an extended hardware test available for Intel base Macs that might do a better job of detecting my problem, otherwise I guess I'll install linux onto this Mac Mini and see how stable it is.
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Moderator Emeritus
Join Date: Apr 2001
Location: Wasilla, Alaska
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Does it freeze at the same point in the hardware test?
A service provider will have an extended test, but you would have to pay them to diagnose.
This smells like a failed logic board to me.
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Posting Junkie
Join Date: Mar 2004
Location: UK
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I have plenty of more important things to do, if only I could bring myself to do them....
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Junior Member
Join Date: Aug 2000
Location: Montreal, QC, Canada
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If I run the standard test it seems to pass, but if I check the box for the extended test, it freezes part way through. I haven't seen a pattern that it always freezes at the same place.
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Posting Junkie
Join Date: Mar 2004
Location: UK
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You need to ask Apple what the difference is between the standard and extended tests. You are better off calling Applecare than going in store for this. Whoever answers your question will need to speak with one of the uber-techs. A regular Applecare guy and even tier two are unlikely to know this info for certain. If they don't escalate the question for you, don't trust the answer you get. Actually you might be better off asking a well established reseller/service provider. I bet someone at OWC would know. Or that big place in NY. They are more likely to have staff who have taken an interest in this kind of detail.
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I have plenty of more important things to do, if only I could bring myself to do them....
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Posting Junkie
Join Date: Mar 2004
Location: UK
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You can find the service providers extended tests on isohunt if you want. Not sure which version you'd need though and some of them are big files. An Apple store might run one for free. No harm in asking them.
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I have plenty of more important things to do, if only I could bring myself to do them....
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Admin Emeritus
Join Date: Oct 1999
Location: Zurich, Switzerland
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Yeah, there’s an Apple Store in Montreal. I’d take it there. They won’t charge for a diagnostic, but you will almost certainly have to leave it there.
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Fresh-Faced Recruit
Join Date: Aug 2001
Location: Scotland
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I have exactly the same issue with a 24in 3.06 Ghz iMac (early 2008).
The 'geniuses' diagnosed a HDD failure then they changed their mind to a logic board failure.
The iMac starts to the desktop (I copied from the HDD so that appears OK) and then hangs with a colour screen (not always grey) at a random time depending on what I try to do - it doesn't like it when I try to change any settings.
fsck - finds an error, fixes it but Mac still hangs - zapped pram reset smc still the same result.
Refuses to boot from disks but will show target HDD and boots OK.
Firewire target drive boot also causes it to hang...
If it is the logic board any idea what part needs to be repaired?
Could it be blown capacitors?
Could it be bad memory?
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Last edited by lland; Oct 18, 2010 at 08:25 AM.
Reason: correction)
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Moderator
Join Date: Apr 2000
Location: Gothenburg, Sweden
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Could be all of those things. Bad logic board does seem likely though.
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The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
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