[Blanchard]

Hello. Help...

Word quits after about an hour of use. I have logged as a new user and it still does it. I have replaced Word preferences, settings and all. I have launched Word while pressing shift down, that didn't work too. I have changed working files locations. Still quits.

I have a Powerbook Alu 1 ghz with a second monitor (Apple 17"). I have a second keyboard (from my old Yikes!) and a Canon printer plugged in a usb hub (Asant�). I have tried with another keyboard (Aplle's newest) and it didn't solve the problem.

I have disactivated a whole bunch of fonts and it didn't make a difference.

I am finishing my thesis, and I have split the 350+ pages in 50-60 pages chapters, each a being a single document. I have tried Appleworks, Mellel, Marinewriter and they mess up my layout, so I would lose too much time working out a new layout.

I save automatically every minute, so I don't lose much when the app quits. But it's really getting on my nerve. It's the only thing that goes wrong on my sweet laptop.

I have no haxies installed. Panther 10.3.2 installed.

Please help me, I am fed-up.

Here's the latest bug report, I can't understand a thing:

Thread 0 Crashed:
0 Microsoft Word 0x028a32f0 0x2008000 + 0x89b2f0
1 Microsoft Word 0x02023a0c 0x2008000 + 0x1ba0c
2 Microsoft Word 0x02023810 0x2008000 + 0x1b810
3 Microsoft Word 0x0202373c 0x2008000 + 0x1b73c
4 Microsoft Word 0x0212e15c 0x2008000 + 0x12615c
5 Microsoft Word 0x0212d9fc 0x2008000 + 0x1259fc
6 Microsoft_Office_2001Z 0x0105fcf8 0x1008000 + 0x57cf8
7 Microsoft_Office_2001Z 0x0105fc60 0x1008000 + 0x57c60
8 MCPZ.stb 0x005f2508 0x5c59d0 + 0x2cb38
9 MCPZ.stb 0x005ebe7c 0x5c59d0 + 0x264ac
10 MCPZ.stb 0x005ef4f0 0x5c59d0 + 0x29b20
11 MCPZ.stb 0x005ee448 0x5c59d0 + 0x28a78
12 MCPZ.stb 0x005ee15c 0x5c59d0 + 0x2878c
13 MCPZ.stb 0x00603830 0x5c59d0 + 0x3de60
14 Microsoft_Office_2001Z 0x0105e25c 0x1008000 + 0x5625c
15 Microsoft Word 0x021216dc 0x2008000 + 0x1196dc
16 Microsoft Word 0x02121560 0x2008000 + 0x119560
17 Microsoft Word 0x02119ef8 0x2008000 + 0x111ef8
18 Microsoft Word 0x021197b4 0x2008000 + 0x1117b4
19 Microsoft Word 0x02119648 0x2008000 + 0x111648
20 MCPZ.stb 0x006035bc 0x5c59d0 + 0x3dbec
21 com.apple.CoreFoundation 0x90194848 __CFRunLoopDoTimer + 0xf4
22 com.apple.CoreFoundation 0x90191ba8 __CFRunLoopRun + 0x5c8
23 com.apple.CoreFoundation 0x901960bc CFRunLoopRunSpecific + 0x148
24 com.apple.HIToolbox 0x927d632c RunCurrentEventLoopInMode + 0xac
25 com.apple.HIToolbox 0x927dca94 ReceiveNextEventCommon + 0x17c
26 com.apple.HIToolbox 0x9284dcf8 ReceiveNextEventInMode + 0x48
27 MCPZ.stb 0x005fb240 0x5c59d0 + 0x35870
28 Microsoft Word 0x020d9de0 0x2008000 + 0xd1de0
29 Microsoft Word 0x0201d1e0 0x2008000 + 0x151e0
30 Microsoft_Office_2001Z 0x01021954 0x1008000 + 0x19954
31 Microsoft Word 0x0201cc28 0x2008000 + 0x14c28

Thread 1:
0 libSystem.B.dylib 0x9004364c accept + 0xc
1 com.microsoft.shmem.bundle 0x04f8fcf4 FWaitForConnection + 0x30
2 MCPZ.stb 0x00687c14 0x5c59d0 + 0xc2244
3 MCPZ.stb 0x006b18a0 0x5c59d0 + 0xebed0
4 MCPZ.stb 0x006b1a28 0x5c59d0 + 0xec058
5 ...ple.CoreServices.CarbonCore 0x9032211c _MP_CFMTaskProc + 0x20
6 ...ple.CoreServices.CarbonCore 0x902c6f3c PrivateMPEntryPoint + 0x4c
7 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x9000d5ec recvfrom + 0xc
1 com.microsoft.shmem.bundle 0x04f8feb0 FReceiveMessage + 0x84
2 MCPZ.stb 0x00687d8c 0x5c59d0 + 0xc23bc
3 MCPZ.stb 0x006b1c0c 0x5c59d0 + 0xec23c
4 MCPZ.stb 0x006b1d6c 0x5c59d0 + 0xec39c
5 ...ple.CoreServices.CarbonCore 0x9032211c _MP_CFMTaskProc + 0x20
6 ...ple.CoreServices.CarbonCore 0x902c6f3c PrivateMPEntryPoint + 0x4c
7 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x90018ce8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e888 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x9030995c MPWaitOnSemaphore + 0xb8
3 MCPZ.stb 0x006b1ed8 0x5c59d0 + 0xec508
4 ...ple.CoreServices.CarbonCore 0x9032211c _MP_CFMTaskProc + 0x20
5 ...ple.CoreServices.CarbonCore 0x902c6f3c PrivateMPEntryPoint + 0x4c
6 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

[Logic]

Here's the solution

[Macola]

Did you try reinstalling Office/Word? I assume that you've applied the latest update.

[Developer]

Originally posted by Logic:
Here's the solution

That's not the solution. That's a clone of the problem.

[Blanchard]

Yes I've reinstalled, and applied updates, and tried with different versions on different OS X (Jaguar and Panther) and even on different computers.

OpenOffice is not a solution since I would have to redo my layout and I don't have neither time nor patience for this.

Thanks again.

[Blanchard]

I must add that judging from the terminal, the system is swapping like crazy:

VM: 4.87G + 78.4M 39283(0) pageins, 2444(0) pageouts

[andretan]

My Office v.X does the same thing too.

When I'm doing my reports on Word, it crashes every now and then. I too have to keep reminding myself to Cmd+S every now and then.

Sometimes I get so frustrated, I type everything in TextEdit then copy it to Word before formatting it, and exporting it to a pdf before I print it.

Hopes Office 2004 will, erm, crash less.

[Arty]

I know this doesn't solve your problem, but just a bit of advice. I lost several DAYS worth of painstaking footnote editing and formatting using Word when I did my thesis. Even though I was hitting 'save' every 10 minutes, the changes were NOT saving.

First and only time I have ever called a software company to complain (turned out it was a 'known issue' involving sub-documents, footnotes, etc. etc... baaah! BTW this was on a PC!)

Especially since Word is crashing and that can mess up saved files, I would really advise you to make SURE that you have multiple backups and double-check the integrity of the backups.

I required multiple pints of Eighty Shilling to recover. Good luck with the thesis