Welcome to the MacNN Forums.

iDriveX · Dec 7, 2003, 02:22 AM

So ya'll are never going to believe me buuuut...Here's the story:

So I got that $20.00 off anything more than $20.00 in the Apple Store coupon for renewing my .mac membership.

So I call up Apple and try to use the coupon to buy an iTrip because it wasn't working on the Apple Store Website. The telephone employee told me that I couldn't use the coupon because the coupon was only for "$20.00 off of anything over $20.00 that included all macs, ipods, isights, digital cameras, and digital camcorders" Not other 3rd party accessories. I thought that was really crappy because it didn't say that stipulation when I requested the coupon for renewing my .mac account.

So I wrote the following to [email protected]:

Dear Apple,

I recently received a coupon from you for renewing my .Mac account for the value of $20.00. I planned on using it tonight to buy a christmas present from the Apple Store for a family member of mine. But to my chagrin, the coupon didn't work at the online apple store. So I called the Apple Telephone Store (1-800-My-Apple) and talked with a customer service representative and told him my problem. He put in my order and then told me that the coupon wouldn't work because I was buying a third-party product. I then read him the print under the coupon's wording "You can use this great savings of $20 off any order of more than $20 on Mac hardware and software, as well as the iPod, digital cameras, DV camcorders, photo printers, and, of course, the new iSight camera." Then he told me that it wasn't a third party product that wasn't a digital camera, dv camcorder, or photo printer.
I feel I was really misled in this when choosing the $20.00 coupon when electing to renew my .mac account. Even the wording on the actual coupon in the e-mail says "$20.00 off your next order of more than $20.00, expires December 15th, 2003". I would like to use this coupon to purchase from the Apple Store as I intended and I would hope that you would honor this request.

Sincerely,

[my name]

So then next morning at 8:45 AM PST (Tuesday) , I get a phone call from some woman named Angela who said she received an e-mail from Steve Jobs's office with the instructions to give me $20.00 on my order. So she placed my order and asked me what it was for and I said it was a Christmas present and then she told me that delivery would take 2-4 weeks and it might not get here in time. I told her I would take my chances (I've never had a problem with Apple Store shipping before).

So yesterday was Friday and fedex came and dropped off a package. It was the iTrip. Inside was an Apple Invoice on it listed what was ordered and then below it it said "Steve Jobs Escalation Issue".

How cool is that?

brapper · Dec 7, 2003, 02:45 AM

Nicely done. Apple's pretty good that way - if you make the effort that is.
When I was struggling with defective iBooks I contacted the head of Apple Canada. The woman, after I pleaded my case for maybe two minutes, said "it sounds like we've done you wrong here..." and made it QUITE easy for me to upgrade to a 17" Powerbook (which unfortunately went to my dad, as he was paying for the computers, and I got his 15".)
So yeah, the trick is to talk to someone with power in person. It's surprisingly easy from there.

funkboy · Dec 7, 2003, 03:17 AM

It's not really charity... Apple didn't specify it in the first place, so it was false advertising. I had a similar problem when i ordered QuickTime pro with mine... I did get the refund, at least. Hooray.

SOLIDAge · Dec 7, 2003, 03:45 AM

Originally posted by iDriveX:
Apple Invoice on it listed what was ordered and then below it it said "Steve Jobs Escalation Issue".

SHOW US!!!

shabbasuraj · Dec 7, 2003, 10:15 AM

PIX, I WANT PIX..

andretan · Dec 7, 2003, 02:23 PM

Wow. If it's true, Steve Jobs =

MindFad · Dec 7, 2003, 02:35 PM

Originally posted by andretan:
Wow. If it's true, Steve Jobs =

Agreed.

But pics. We know you have a digital camera. Pics, man, pics.

iDriveX · Dec 7, 2003, 05:56 PM

http://homepage.mac.com/idrivex/jobs.jpg

There ya go!

andretan · Dec 7, 2003, 05:59 PM

Immortal K-Mart Employee · Dec 7, 2003, 06:28 PM

Originally posted by iDriveX:
Not other 3rd party accessories.

That's not true. I just got my Belkin firewire hub from the Apple store and it let me use my .Mac coupon.

PAC-Rat · Dec 7, 2003, 06:52 PM

Damn. That's cool.

iDriveX · Dec 7, 2003, 07:10 PM

Originally posted by Immortal K-Mart Employee:
That's not true. I just got my Belkin firewire hub from the Apple store and it let me use my .Mac coupon.

Whether its true or not, I couldn't use my $20 coupon at the Apple Store, I kept getting an error upon checkout. And when I called the Telephone Store they told me I couldn't use it. Whether it was just a miscommunication or what, that's what happened.

alphamatrix · Dec 7, 2003, 07:16 PM

Originally posted by Immortal K-Mart Employee:
That's not true. I just got my Belkin firewire hub from the Apple store and it let me use my .Mac coupon.

Yeah, I used mine on a Belkin USB hub no problem.

Kenneth · Dec 7, 2003, 07:35 PM

an autograph from SJ may be superb

- - e r i k - - · Dec 8, 2003, 04:38 AM

I still haven't got mine

Should I complain already?

insha · Dec 8, 2003, 06:09 PM

Nice.

It just goes to show, Apple cares -- beat that M$

I used my $20 coupon on Timbuk2 bag and 256MB USB (my sister in law gave me her coupon) without any problem.

bradoesch · Dec 8, 2003, 06:26 PM

Applie? Looks like they meant to put apply I think.

::maroma:: · Dec 8, 2003, 06:39 PM

Originally posted by bradoesch:
Applie? Looks like they meant to put apply I think.

No, it's supposed to read "Applied $20 customer sat(isfaction?) per Angela..." Funky truncating of words (are they using OS 9 there?

)

Superchicken · Dec 8, 2003, 10:05 PM

Sweet... I e-mailed jobs one time... thanked him for the 12 inch power book