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Furious with Deliver2Mac's customer service
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Professional Poster
Join Date: Jan 2001
Location: Australia
Status:
Offline
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I saw macnn links to the mac version of X-3 Terran Conflict game and thought it would be a good game for me to get into, so I pulled out my credit card went to Deliver2Mac's site and bought it.
They immediately gave me a download link, it's a 6 gig file but I have a fast connection here so I assumed a few days. Imagine my surprise when the download starting coming down at 5K a second, did they expect me to wait six months?
I emailed for an alternative link and they emailed me back within 24 hours saying their servers are experiencing issues to due demand, wait a day or two.
Its now 1 month later I have tried 10 or to times to connect emailed them 2 times asking for help and then eventually a refund with no reply.
The download is via http and is non resumable (even with speed download).
Its not a massive amount of money, but I feel like I have been robbed.
Any suggestions?
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Baninated
Join Date: Mar 2008
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Dispute it with Amex. You certainly used an Amex to purchase it. They have the best costumer service.
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Professional Poster
Join Date: Jan 2001
Location: Australia
Status:
Offline
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I tried at my bank and they said they could not dispute as I had agreed to the purchase.
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Mac Elite
Join Date: Apr 2003
Location: Hong Kong
Status:
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Ask them to post you a DVD?
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Mac Elite
Join Date: Jul 2002
Location: Toronto, Canada
Status:
Offline
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Originally Posted by moonmonkey
I tried at my bank and they said they could not dispute as I had agreed to the purchase.
That's not the point. They are not delivering, leaving you out of cash. I'd go back to my bank and give them hell.
I would also contact D2M by phone and raise a stink in any way possible.
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
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Originally Posted by moonmonkey
I tried at my bank and they said they could not dispute as I had agreed to the purchase.
What credit card did you use ?
-t
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Professional Poster
Join Date: Jan 2001
Location: Australia
Status:
Offline
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Visa.
I don't expect them to have Akami servers, but they should at least respond to my (very polite) emails.
I would urge other people to avoid this company.
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Clinically Insane
Join Date: Mar 2001
Location: yes
Status:
Offline
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If you cave and decide to try to download this through their servers, I would suggest using Curl, as you should be able to resume your download that way, and you can detach this session so that it downloads in the background without having to keep your terminal open.
I'm sorry that you are having to go through this!
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Baninated
Join Date: Mar 2008
Status:
Offline
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Did you use a Debit card branded as a Visa? If so then you made the worst possible choice for a purchase. Only use Amex. Ever.
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Professional Poster
Join Date: Jan 2001
Location: Australia
Status:
Offline
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I used a Visa credit card.
Thanks Besson, I will try curl.
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Addicted to MacNN
Join Date: Sep 2000
Location: Isle of Manhattan
Status:
Offline
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I'd be furious too. If Deliver2Mac can't/won't send a DVD, and you can't get your money back then try Besson's idea. There are other downloader apps, like Folx (you can schedule when the download occurs and resume, etc). Good luck moonmonkey. Try to get/use an American Express card in the future, it's like having the Mafia on your side.
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"Faster, faster! 'Till the thrill of speed overcomes the fear of death." - HST
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Professional Poster
Join Date: Oct 2001
Location: Pacific Northwest
Status:
Offline
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Originally Posted by osiris
Try to get/use an American Express card in the future, it's like having the Mafia on your side.
Unless the problem you have is with a ticket you purchased from an airline.....
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Originally Posted by moonmonkey
I used a Visa credit card.
Thanks Besson, I will try curl.
Your bank is full of it. Every credit card in the known universe allows you to dispute a charge for something you didn't receive or which was defective.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Addicted to MacNN
Join Date: Oct 2001
Location: BFE
Status:
Offline
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Originally Posted by moonmonkey
I tried at my bank and they said they could not dispute as I had agreed to the purchase.
That's a crock. Dispute the charge and get it over width. Merchandise not delivered.
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I'm a bird. I am the 1% (of pets).
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Addicted to MacNN
Join Date: Sep 2000
Location: Isle of Manhattan
Status:
Offline
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Originally Posted by Gankdawg
Unless the problem you have is with a ticket you purchased from an airline.....
Please elaborate, if you wish.
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"Faster, faster! 'Till the thrill of speed overcomes the fear of death." - HST
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Addicted to MacNN
Join Date: Oct 2001
Location: BFE
Status:
Offline
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The nice thing about chargebacks is you win if the offending company fails to respond in due time.
Having all the necessary paperwork that your item wasn't received, didn't meet all advertized requirements, etc. only bolsters your case. Find others with the same problem and your case is even stronger.
Even airlines can be hit with a chargeback. Just google it. It works.
This is why credit is awesome and debit sucks. In the beginning, credit it not using your money, but someone else's. With debit, once it's gone, it's harder to get back.
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I'm a bird. I am the 1% (of pets).
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Professional Poster
Join Date: Mar 2002
Status:
Offline
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I have always believed that if you use a Visa (Debit Card) you are stuck and can not do a chargeback, so I have always used my real Visa for almost all purchases. I use my Debit card for ATM transactions and a few store purchases. I pay off my Visa credit card each month leaving less than a $100 balance. Most of the time a zero balance.
I mentioned this to my bank teller from Wells Fargo and she insisted that Wells Fargo will process chargebacks on Debit cards. I'm not going to take a chance to find out.
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Mac Elite
Join Date: May 2000
Location: I've moved so many times; I forgot.
Status:
Offline
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Wells is good. I had an ATM in Ireland process my transaction without spitting out any money. I got on the phone with Wells right after and they credited my account immediately before the dispute was even resolved. It took a month or two to settle, but I had the money available the whole time. Well's fees may be high, but their service is top notch.
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"My friend, there are two kinds of people in this world:
those with loaded guns, and those who dig. You dig."
-Clint in "The Good, the Bad and the Ugly"
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Professional Poster
Join Date: Mar 2002
Status:
Offline
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The feature that I really liked for approx. 4 years was my local Wells Fargo branch was in my local store and it was open 7 days a week until 9 PM. When the store decided they wanted to open a coffee shop and kicked out Wells Fargo, Wells Fargo moved to their own store front and then they started reducing their hours until it was down to 6 days and eventually closed earlier in the day.
They still had a few branches that were open till late in the day, but I had to drive a ways to get to them, which really sucked.
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
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Originally Posted by Buckaroo
I mentioned this to my bank teller from Wells Fargo and she insisted that Wells Fargo will process chargebacks on Debit cards. I'm not going to take a chance to find out.
I would never do that (switch to Debit from Credit).
Just imagine how wrong charges can spiral out of control by causing overcharge fees, which in turn cause overcharge fees etc.
Yes, in the end, Wells might fix it, but you are on the phone for a long time just to straighten it out, and you need to be watching your bank account constantly.
Far too much work.
With CC, I can check my bill once a month and be done with it.
-t
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
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Originally Posted by moonmonkey
I tried at my bank and they said they could not dispute as I had agreed to the purchase.
What kind of monkey business is this ?
Please let us know what bank this is, so I can put this on my "avoid" list.
If I were you, I'd call them up and tell them to fix this ASAP, or lose your business.
-t
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hayesk
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Yeah, don't go to the bank and talk to a teller - call their VISA line and dispute it over the phone. They'll take your chargeback.
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