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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > iTunes Won't Let Me Authorize My MBP

iTunes Won't Let Me Authorize My MBP
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ghporter
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Join Date: Apr 2001
Location: San Antonio TX USA
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Dec 30, 2018, 05:32 PM
 
My account says I have only my iMac, my iPhone and my iPad authorized, yet when I try to authorize my MPB (early 2015, Core i5 2.9GHz), I get the "you can only have five computers authorized" error.

Apple's support has been limited to trashing the SC Info folder and restarting - which did nothing.

Any ideas? This isn't the end of the world, but it's darned frustrating!

Glenn -----OTR/L, MOT, Tx
     
andi*pandi
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Dec 30, 2018, 05:48 PM
 
You can try deauthorizing them all and adding them back in?
     
reader50
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Dec 30, 2018, 06:12 PM
 
Sounds like you have a couple phantom devices authorized. Probably old stuff you threw out years ago.

Apple: view iTunes devices list
Apple ID: view everything using your Apple ID (includes all iTunes devices + others)
     
ghporter  (op)
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Location: San Antonio TX USA
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Dec 31, 2018, 09:28 PM
 
My Apple ID list shows my iMac, my MBP, my iPad, my phone, my watch, and an old iPad. That’s a total of 6 devices, and only 2 are computers. So my quandary remains.

I may have to just do as you say, andi, and deauthorize all of them, then authorize them again, one at a time. That’s darned inconvenient for me, especially to fix a problem I didn’t (apparently) cause.

Glenn -----OTR/L, MOT, Tx
     
ghporter  (op)
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Jan 1, 2019, 12:04 PM
 
I deauthorized everything, then authorized my MBP, which worked. Now to authorize my other stuff...

Glenn -----OTR/L, MOT, Tx
     
ghporter  (op)
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Jan 1, 2019, 06:30 PM
 
I reauthorized my iMac without issues. The iDevices didn't need any authorizing and just kept working.

I've gotta wonder what was going on though. Manually de-authorizing to well below the limit should have fixed it...

Glenn -----OTR/L, MOT, Tx
     
   
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