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Replacement on its way :) - 1 Question....
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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After calling apple support about the mooing, discolouration and random-shut offs on my mcabook they kindly asked if I would like a replacement which they will be sending out at the begining of next week.
Any idea how long it will take to get to me? I didnt get a tracking number or anything. (I am UK based).
When I first ordered the macbook it took about 3 weeks to get here, I really hope it doesnt take that long again.
Hopefully this new macbook will have no problems.
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Fresh-Faced Recruit
Join Date: Jul 2006
Location: New York
Status:
Offline
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I've had to do this twice...Apple will need to receive your defective unit at their warehouse (not sure if that would be somewhere in the UK or California where I sent mine...it took a full week for it to get there via FedEx) before they'll release your new unit. Mine arrived two weeks from the date Apple receive the old one, so, three weeks turnaround, all together.
Good luck with the replacement.
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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Thanks for the reply, i orginaly sent in my unit on thursday and it got to the repair centre the next day, that same day after I got home from work I got a phonecall saying they had a look at the defects and apple would send me a replacement, the place it was sent to was somewhere called amsys. Not sure if they have to send it back to holland where it originaly came from first?
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Mac Elite
Join Date: Jun 2005
Location: UK
Status:
Offline
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Just to clarify: Apple do not need to recieve the old unit before shipping the new unit - both happen independantly.
Anyway, I have had a total of 3 MacBooks from Apple, and nearly all have taken about 6 days to reach me
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iMac Core Duo 1.83 Ghz | 1.25GB RAM | 160HD, MacBook Core Duo 1.83 Ghz | 13.3" | 60HD | 1.0GB RAM
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Posting Junkie
Join Date: Jan 2006
Location: Colorado
Status:
Offline
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I want a free MacBook from Apple 
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Fresh-Faced Recruit
Join Date: Jul 2006
Location: New York
Status:
Offline
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It's possible Apple does things differently in the US but they did advise me of that and my apple.com order screen noted the requirement as well. Also, mine originally came from China (custom built) so maybe that impacted the process.
Again, hope you have better luck with the replacement. 
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Fresh-Faced Recruit
Join Date: Sep 2006
Status:
Offline
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all of you getting replacements from apple for your macbooks are you getting brand new retail units? In the retail box and such or are you just getting refurb units? I really hope I'm not getting a refurb unit.
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