Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > iPhone Physical Buttons Unresponsive

iPhone Physical Buttons Unresponsive
Thread Tools
Thorzdad
Moderator
Join Date: Aug 2001
Location: Nobletucky
Status: Offline
Reply With Quote
Feb 2, 2024, 11:05 PM
 
Suddenly tonight, all of the physical side buttons (volume, silent mode, and lock) on my wife’s second-gen SE have become unresponsive. Toggling the volume buttons doesn’t adjust volume, and there’s no on-screen indicator. Toggling the Silent Mode switch doesn’t activate Silent Mode, nor does the phone vibrate.

Most distressingly, pressing the side Lock button doesn’t lock the phone. Nor does long-pressing it bring up the power-off screen. It does nothing. The only way to power-off the phone is to do it through the Shut Down control in Settings. But, when we did that, we couldn’t restart the phone using the side button.

The Home button and touchscreen are working normally. It’s just the physical side buttons that have stopped working.

This is on a second-gen iPhone SE, running iOS 17.2.1. We’re in the process of updating the phone to 17.3, but it feels like a real hail-mary move.

Has anyone encountered this problem? If so, how might you have solved it?
     
andi*pandi
Moderator
Join Date: Jun 2000
Location: inside 128, north of 90
Status: Offline
Reply With Quote
Feb 3, 2024, 01:20 PM
 
Hmm. all the usual things to try (hard reset etc) require the buttons. my phone is still on ios16 so I can't check if this is a settings "feature".

assuming you've removed the case and checked for lint? moisture?
     
Thorzdad  (op)
Moderator
Join Date: Aug 2001
Location: Nobletucky
Status: Offline
Reply With Quote
Feb 3, 2024, 06:33 PM
 
Yep, took the case off, blew out any supposed dust. I’ve poured through every setting I could find that might even remotely have some relation to the controls, but came up empty. The update to the iOS 17.3 didn’t fix it.

It’s just so weird that all the physical buttons would just fail all at once. That would seem to mean some controller or whatnot on the board went belly-up.

The missus has been looking for replacements. She’t trying to psyche herself into going with a Backmarket refurbed 2022 SE (the current phone is a 2020.) It’s twice as much as another refurbed 2020, though. We’ll see.
     
ghporter
Administrator
Join Date: Apr 2001
Location: San Antonio TX USA
Status: Offline
Reply With Quote
Feb 3, 2024, 07:29 PM
 
Do any of the buttons work when the phone is connected to a charger? Does anything change when you connect it to a computer (as if you were going to back it up or wipe it)?

I had an iPhone 8 decide to ignore some of its buttons once, but when I plugged it in and charged it for a bit (just a few minutes, it wasn’t “low”), I could turn it off, then turn it back on, and it ran fine after that.

Glenn -----OTR/L, MOT, Tx
     
Thorzdad  (op)
Moderator
Join Date: Aug 2001
Location: Nobletucky
Status: Offline
Reply With Quote
Feb 4, 2024, 08:20 AM
 
Connecting to a charger doesn’t change anything. Buttons are still dead.

We did have one moment after (stupidly) shutting the phone off via the Shut Down control in the Settings. The phone wouldn’t restart by pressing the side button, of course. I was panicking because my wife needed the phone on. I connected the charger, and that seemed to kick-start the phone on. I can’t recall if I was mashing the button at the same time because, as I said, panic. But, after it restarted, the buttons were still dead.

We haven’t tried connecting to a computer. I’ll give that a shot.
     
Thorzdad  (op)
Moderator
Join Date: Aug 2001
Location: Nobletucky
Status: Offline
Reply With Quote
Feb 6, 2024, 11:25 AM
 
So, my wife showed the phone to her office’s tech guy, and he said when the buttons start failing like that, it usually means the board itself is likely dying. Oh well.

She ordered a 2022 SE last night from Backmarket. Should be here Thursday.
     
   
Thread Tools
 
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Top
Privacy Policy
All times are GMT -4. The time now is 09:22 PM.
All contents of these forums © 1995-2017 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2017, Jelsoft Enterprises Ltd.,