Apple may be working on an app to help users self-diagnose problems with their iOS devices, before attempting to get help from employees. Supposed leaked images claim to show an app that will suggest to customers ways to fix their iPhone or iPad themselves using online guides and other support documents, before helping with contacting relevant support staff, organizing a repair, or a visit to the Genius Bar at the user's nearest Apple Store.
Leaked
by Sonny Dixon and seemingly corroborated by a source
of uSwitch, the alleged app will ask "basic questions" about the device in question to try and work out what the issue is, providing links to official guides to fixing common issues. The app is claimed to provide options to contact staff via a live chat service, along with a wait time for telephone-based support, and the option of scheduling the in-store visit. It is also claimed the app will list all devices registered to the user's Apple ID, allowing it to display the user's devices to save them from searching for a specific model.
If genuine, Apple may decide to integrate it into the existing Apple Store app, which does offer some limited support to users, or potentially have it as a standalone item on applicable devices. No potential timeframe for the app's release has been suggested.
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