Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Software - Troubleshooting and Discussion > macOS > "no information available" Startup disk full.

"no information available" Startup disk full.
Thread Tools
dzp111
Senior User
Join Date: Mar 2007
Location: Sudbury, ON
Status: Offline
Reply With Quote
Jun 25, 2010, 01:13 AM
 
Trying to help a friend. She's getting the following message: " Startup disc is full", and when she goes 'Info" on the HD she gets "no information available".

Not sure what to advise her. She said that she's been thrashing a bunch of folders, but...

I guess I need more info.

?
.................................................. .................................................. ..................................www.DNCH.com

.................................................. .................................................. .......................www.daniel.poirier.com
     
Spheric Harlot
Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status: Offline
Reply With Quote
Jun 25, 2010, 01:42 AM
 
Has she just trashed them, or also emptied the trash?
     
jmiddel
Grizzled Veteran
Join Date: Dec 2001
Location: Land of Enchantment
Status: Offline
Reply With Quote
Jun 25, 2010, 01:50 AM
 
This might work. Start up from an external HD with plenty of space on it. Trash whatever needs to be trashed, and empty the trash. I think that the trash will be put into the startup disk's Trash. She can't trash those folders from the internal HD because there is not enough space to move anything around.
     
Big Mac
Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status: Offline
Reply With Quote
Jun 25, 2010, 02:11 AM
 
No, the trashed items won't be moved over to the new startup disk. Each disk has its own separate Trash folder, but the user never sees them as separate.

However, starting up from another disk will definitely free up space on the main startup disk because the OS won't devote virtual memory space on the drive if it's not currently the startup drive. That will save you some number of gigabytes of space so you'll be able to clean up the drive. (Don't just put things in the Trash, you have to choose Empty Trash to gain the space back.)

Note also that I'm a little bit concerned about the health of the drive if the Finder can't read any information from it. Ensure that you have a current backup.

"The natural progress of things is for liberty to yield and government to gain ground." TJ
     
dzp111  (op)
Senior User
Join Date: Mar 2007
Location: Sudbury, ON
Status: Offline
Reply With Quote
Jun 25, 2010, 03:05 PM
 
note: I'm trying to help her out remotely (on the phone) as she lives a few hours away. She just called to inform me that she'll be away for a week due to family stuff.

I did however have her check her disc usage in Activity Monitor. There's no space left on her hard drive, it's all used up. (60 Gig)

She says she's been deleting a slew of apps that she doesn't use such as games and what not, and that she has been emptying the trash. Still no space (not enough anyway)

She will be getting an external.

I'm hoping that by next week I'll have some recommendations for her.

Firstly, I'm aware that she'll have to format her new external. Question is, will she be able to do it given the state of her HD? Maybe in Safe Boot?

If so, then what?

I also intend to recommend her to purchase CleanApp or something of the sort.


Thank you all.
.................................................. .................................................. ..................................www.DNCH.com

.................................................. .................................................. .......................www.daniel.poirier.com
     
jmiddel
Grizzled Veteran
Join Date: Dec 2001
Location: Land of Enchantment
Status: Offline
Reply With Quote
Jun 26, 2010, 07:58 PM
 
No, she probably won't be able to format from the internal HD. She can boot from the original install disk, go to Utilities in the menu, and choose DiskUtility, from where she can format the external. Then she can install the OS on the external, restart from that, and do a Migration assistant from the internal to the new drive, which will be a lot bigger. Now she has the choice, if she wants, to pair down the external, to at most 50Gigs, and clone the external back to the internal. Another option would be to partition the external, with one doing what I just said, the other for storing stuff she may want to keep, but which is too much for the internal. Hopefully she can replace the latter, storage is never been so cheap!
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Jun 26, 2010, 08:19 PM
 
Does she want to put the boot system on the external or just a lot of media, music, etc?
     
dzp111  (op)
Senior User
Join Date: Mar 2007
Location: Sudbury, ON
Status: Offline
Reply With Quote
Jun 26, 2010, 10:52 PM
 
Originally Posted by Cold Warrior View Post
Does she want to put the boot system on the external or just a lot of media, music, etc?
Both, which is what I'll recommend. I also have a 60 Gig internal with a 500 Gig external. It's a no brainer. Clone on one partition and the rest, well, lots of room..

@jmiddel -that will work! Thanks.
.................................................. .................................................. ..................................www.DNCH.com

.................................................. .................................................. .......................www.daniel.poirier.com
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Jun 26, 2010, 10:57 PM
 
Her internal drive is likely faster, so she'll take a noticeable performance hit. It might be better to move the space hogs to the external and leave the OS and applications on the internal drive.

Or just spring for a 500+ GB internal.
     
Tuoder
Mac Elite
Join Date: Mar 2006
Location: Here
Status: Offline
Reply With Quote
Jun 27, 2010, 01:16 AM
 
If she can download an app to a flash drive or something, I'd recommend getting apiece of software called Disk Inventory X:

Disk Inventory X

It will take a few minutes to scan the hard drive, and produce a picture visualizing what is taking up all of the space. This will help her quite a bit in figuring out what is hogging all of the space.
     
dzp111  (op)
Senior User
Join Date: Mar 2007
Location: Sudbury, ON
Status: Offline
Reply With Quote
Jun 27, 2010, 02:07 AM
 
Disk Inventory X is an awesome app which I myself use now and then. But in her case she can't download nil. She can't even Skype (one of her favourites). She's "stuck in the mud".

I truly appreciate your advices. I think I'm getting somewhere.

As of yet, it seems that startup with original disk, format external with Carbon Copy Cloner using Disc Utilities, clone, copy crap in external extra space then start over with clone without crap?

Something like that?

(few beers)

: )
.................................................. .................................................. ..................................www.DNCH.com

.................................................. .................................................. .......................www.daniel.poirier.com
     
Tuoder
Mac Elite
Join Date: Mar 2006
Location: Here
Status: Offline
Reply With Quote
Jun 27, 2010, 07:13 PM
 
Originally Posted by dzp111 View Post
Disk Inventory X is an awesome app which I myself use now and then. But in her case she can't download nil. She can't even Skype (one of her favourites). She's "stuck in the mud".

I truly appreciate your advices. I think I'm getting somewhere.

As of yet, it seems that startup with original disk, format external with Carbon Copy Cloner using Disc Utilities, clone, copy crap in external extra space then start over with clone without crap?

Something like that?

(few beers)

: )
If it were me, I'd buy a bigger drive and an enclosure, clone to the new drive, then swap the drives. I'm guessing she doesn't have the expertise (or curiosity and lack of fear) to do so herself.

Cloning to an external and then booting to that would work, but it is less than ideal.
     
   
Thread Tools
 
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Top
Privacy Policy
All times are GMT -4. The time now is 10:06 AM.
All contents of these forums © 1995-2017 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2017, Jelsoft Enterprises Ltd.,