Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > Just sold my iPod on eBay and...

Just sold my iPod on eBay and...
Thread Tools
Nodnarb
Mac Elite
Join Date: Jun 2004
Status: Offline
Reply With Quote
Mar 25, 2008, 03:24 PM
 
Ok, well for once the winning bidder was a real person and not a scammer from Nigeria! Big change for me!

But anyways, after the iPod sold (5th generation video), I plugged it into iTunes, restored (and coincidentally there was a new software update too, just released a few weeks ago). So I restored, updated the software, unplugged the iPod and then clicked "English" on the language selection menu. This took me to the home screen, so I shut off the iPod and flipped on the hold switch. Packed it up and shipped it out.

Then I got this email from the buyer saying:
I am going to try and take the Ipod to a apple store because it takes about 15min for it to turn on. It will not turn off and it will not connect to a computer.
I just got back from the apple store and they did a test on it. They said they could not fix it. The guy said that he did a test on it and said that the hard drive test did just fine, but it takes a really long time for it to start up and he could not get it to connect to a computer or shut down. So how do you want to take care of this returning situation. Will you be giving me the refund through paypal? and i can just send the ipod back to the return address?
This was a few days ago, and now the iPod is en route to me. I'm at a loss to what could have happened to the iPod, aside from damage during shipping? (and if that's the case, is there any chance of getting help from UPS???)

My question is, there isn't any difference between the Mac/PC iPods nowadays right? Like if I restored the iPod from my mac, and he plugged it into his PC, it should have just worked like a brand new iPod, right?

I'd feel a little more confident if it was just the guy who couldn't get it to work, but since he said he took it to an Apple store, I'm a little worried. Any ideas on what the hell happened?
     
Wiskedjak
Posting Junkie
Join Date: Jun 2002
Location: Calgary
Status: Offline
Reply With Quote
Mar 25, 2008, 03:55 PM
 
Could possibly be caused by the software update. It wouldn't be the first time that an update hosed an iPod. Could also be something he did on his end as well, though. The reality is that you don't know. Did you run it much after the update (ie: can you say with certainty that it was working properly after the update?)?

Did he pay via PayPal? Ultimately, he bought it. Once it left your hands in the condition you claimed it to be in, your responsibility has ended. If he payed with PayPal, they offer a dispute resolution service which he should go through. This service generally favours the seller, but you may be asked to prove that the iPod was working when it left your hands.
     
Nodnarb  (op)
Mac Elite
Join Date: Jun 2004
Status: Offline
Reply With Quote
Mar 25, 2008, 04:11 PM
 
Originally Posted by Wiskedjak View Post
Did you run it much after the update (ie: can you say with certainty that it was working properly after the update?)?
No. I was just wiping all my music and stuff off and the update happened to be included in the package. I literally selected english as the language and saw the main menu, turned it off, then packed it up. Stupid move on my end.


Originally Posted by Wiskedjak View Post
Did he pay via PayPal? Ultimately, he bought it. Once it left your hands in the condition you claimed it to be in, your responsibility has ended. If he payed with PayPal, they offer a dispute resolution service which he should go through. This service generally favours the seller, but you may be asked to prove that the iPod was working when it left your hands.
Damn. Wish I had thought off that before I agreed to a return. Either way though, for my above reason I wouldn't feel right sticking this guy with a brick iPod for $150+. I'm also curious why PayPal would favor me in the issue, because I know that if I bought an iPod from somebody and paid $157 and got a brick, one way or another I would get my money back.

So you think the update was the culprit? I wonder why the Apple Genius couldn't do anything with it then, or at least realize it was the update (the update is relatively new I believe, within a month or so).

When I get the iPod back in a couple of days, how am I supposed to restore it if it refuses to connect to iTunes? A few years back they used to have the "iPod Restore Utility," but I'm think that's just been absorbed into iTunes, right? So without iTunes, am I pretty much screwed (and out $150?)?
     
turtle777
Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status: Offline
Reply With Quote
Mar 25, 2008, 06:31 PM
 
Originally Posted by Wiskedjak View Post
Did he pay via PayPal? Ultimately, he bought it. Once it left your hands in the condition you claimed it to be in, your responsibility has ended. If he payed with PayPal, they offer a dispute resolution service which he should go through. This service generally favours the seller, but you may be asked to prove that the iPod was working when it left your hands.
That's a bit naive, HOW do you prove that it left your hand in perfect condition ?
And if dispute resolution generally favors the seller, how can you avoid people selling bricked stuff on eBay ?

IMO, the best thing is to make a shipping insurance mandatory for your buyer. That way, if something happens between you sending it off and him receiving it, the insurance will cover it.

-t
     
imitchellg5
Posting Junkie
Join Date: Jan 2006
Location: Washington + Colorado
Status: Offline
Reply With Quote
Mar 25, 2008, 10:32 PM
 
I have never heard of an iPod taking 15 minutes to start up. It sounds a bit phony to me.
     
atomheartmother
Fresh-Faced Recruit
Join Date: Aug 2006
Status: Offline
Reply With Quote
Mar 27, 2008, 05:39 PM
 
Originally Posted by turtle777 View Post
That's a bit naive, HOW do you prove that it left your hand in perfect condition ?
And if dispute resolution generally favors the seller, how can you avoid people selling bricked stuff on eBay ?

IMO, the best thing is to make a shipping insurance mandatory for your buyer. That way, if something happens between you sending it off and him receiving it, the insurance will cover it.

-t
Paypal doesn't usually side with the seller; actually, the opposite is generally true. Paypal usually sides with the buyer, especially if the seller fails to jump through all of Paypal's Seller Protection Policy hoops.

Anyway, in my opinion, this person is pulling the old switcheroo on you. Did you write down your iPod's serial number? Do you have pictures of it?

What is the buyer's feedback like?

Finally, do NOT refund the money until you receive the iPod, verify that it is yours (that the serial numbers match), and that it is indeed broken.

Anyway, you might as well go through the whole refund process. If you don't, he'll/she'll just open a dispute with Paypal, which they'll invariably win. That is if they are smart.
     
Big Mac
Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status: Offline
Reply With Quote
Mar 27, 2008, 05:44 PM
 
You should NOT have flipped the hold button. It may have drained the battery.

"The natural progress of things is for liberty to yield and government to gain ground." TJ
     
Nodnarb  (op)
Mac Elite
Join Date: Jun 2004
Status: Offline
Reply With Quote
Mar 28, 2008, 12:40 AM
 
Originally Posted by atomheartmother View Post
Anyway, in my opinion, this person is pulling the old switcheroo on you. Did you write down your iPod's serial number? Do you have pictures of it?

What is the buyer's feedback like?

Finally, do NOT refund the money until you receive the iPod, verify that it is yours (that the serial numbers match), and that it is indeed broken.

Anyway, you might as well go through the whole refund process. If you don't, he'll/she'll just open a dispute with Paypal, which they'll invariably win. That is if they are smart.
I was concerned about that as well. His feedback is 100% positive, with only 12, however mine is only 9 with 100% so I can't complain about that. He seems like a pretty legit guy from the email corresepondence, but who knows, it's still possible he could be a smooth-talking scam artist (although usually I'm pretty good about feeling that out).

I didn't take down the serial number. That was another dumb move on my part. I will, however, be able to tell if it was mine, because the back is scuffed up in such a way that I'll know if it's mine or not. I don't think he'd be able to replicate the whole thing... and yes pictures, but not great quality (taken with my iPhone).

The iPod is coming tomorrow, so after I check it out and if everything seems legit I'll refund him his full money. And then try everything I can to get the iPod up and running again.

Originally Posted by Big Mac View Post
You should NOT have flipped the hold button. It may have drained the battery.
Hmm... I didn't think about that, but it doesn't seem too likely, as I'm sure I've had the hold switch on my iPod for more than a few days at a time in the past. And no damage done.
     
atomheartmother
Fresh-Faced Recruit
Join Date: Aug 2006
Status: Offline
Reply With Quote
Mar 28, 2008, 07:59 AM
 
Originally Posted by Nodnarb View Post
I was concerned about that as well. His feedback is 100% positive, with only 12, however mine is only 9 with 100% so I can't complain about that. He seems like a pretty legit guy from the email corresepondence, but who knows, it's still possible he could be a smooth-talking scam artist (although usually I'm pretty good about feeling that out).

I didn't take down the serial number. That was another dumb move on my part. I will, however, be able to tell if it was mine, because the back is scuffed up in such a way that I'll know if it's mine or not. I don't think he'd be able to replicate the whole thing... and yes pictures, but not great quality (taken with my iPhone).

The iPod is coming tomorrow, so after I check it out and if everything seems legit I'll refund him his full money. And then try everything I can to get the iPod up and running again.



Hmm... I didn't think about that, but it doesn't seem too likely, as I'm sure I've had the hold switch on my iPod for more than a few days at a time in the past. And no damage done.
The problem is that failure to have a particular scuff pattern is not sufficient evidence for Paypal that the iPod is not yours. So when the buyer inevitably files a chargeback if you don't refund, you're going to be out of luck if it does turn out to be a dead unit that he switched with yours.
     
Nodnarb  (op)
Mac Elite
Join Date: Jun 2004
Status: Offline
Reply With Quote
Mar 31, 2008, 06:37 PM
 
Well, it was my iPod, and I have NO idea what happened to it. I don't know what my options are from here... all of the symptoms he described are correct:

won't connect to iTunes (for a refresh/restore)
takes forever to turn on
once it is on, it freezes, and then restarts it self
it continues this pattern until the battery dies, or if it's plugged in (seemingly) forever

Any tips? He said he already took it to an Apple Store and they couldn't help. What should I do?
     
DigitalEl
Mac Elite
Join Date: May 2000
Location: Not Quite Phoenix
Status: Offline
Reply With Quote
Mar 31, 2008, 07:03 PM
 
He said he already took it to an Apple Store and they couldn't help. What should I do?
Take it to another Apple store. Plead ignorance and see if a different "genius" has a solution for you?
Jalen's dad. Carrie's husband.  partisan. Bleu blanc et rouge.
     
swiz
GUI Punk
Join Date: Jan 2002
Location: S.E. Mitten
Status: Offline
Reply With Quote
Apr 1, 2008, 12:22 AM
 
My 80g iPod classic did this a short while ago. I just did some searching around ipodlounge.com and found some "key combos" and may have lucked out but somehow I got it to resurrect itself and its been fine ever since.

24" AlumiMac 2.4ghz C2D, 4g Ram, 300g HD, 750g USBHD • 80g iPod • 160g ATV • iPhone 3g
     
   
Thread Tools
 
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Top
Privacy Policy
All times are GMT -4. The time now is 12:31 AM.
All contents of these forums © 1995-2017 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2017, Jelsoft Enterprises Ltd.,