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Where did Apple get the nerve to charge $30 to fix an iPod after 6 months!!?
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Grizzled Veteran
Join Date: Jul 2002
Location: Pinching up a storm on the Star Destroyer
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The iPod has a 1 YEAR warranty. It says nothing on the outside of the box about having to pay $30 US bucks after 6 months.
My 8 month old iPod has the famous battery problem (4 hours tops), the FWD button don't respond half the time even though it was never dropped. Now I though I can get it fixed for free under warranty but NO, Apple wants a stupid high amount of money to ship it to them!
They really deserve all the bad press they are getting about the battery.
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"If it's broke, you choke."
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Mac Enthusiast
Join Date: Feb 2002
Location: NY
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had almost the same problem with my 8 month old iPod.... 2.5 hours of charge. What does the guy at the apple store tell me?...
"The ipod warranty is only 180 days. You have to buy applecare."
So, I have a new ipod and its covered for two years, but I think they should be a little more clear about their warranty package. The iPod is expensive enough...spending another 70 dollars because their batteries are **** is ridiculous.
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Clinically Insane
Join Date: Dec 2000
Location: Caught in a web of deceit.
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A bit lame, but it's in the fine print. The warranty is 1 year, but after 6 months there is a small handling fee:
Warranty info
If a defect arises and a valid claim is received by Apple after the first one hundred and eighty (180) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product undertaken by Apple
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Grizzled Veteran
Join Date: Jul 2002
Location: Pinching up a storm on the Star Destroyer
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Originally posted by Eug:
A bit lame, but it's in the fine print. The warranty is 1 year, but after 6 months there is a small handling fee:
Warranty info
If a defect arises and a valid claim is received by Apple after the first one hundred and eighty (180) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product undertaken by Apple
It is on the INSIDE of the box and $48 Can is not a small fee.
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"If it's broke, you choke."
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Clinically Insane
Join Date: Dec 2000
Location: Caught in a web of deceit.
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Originally posted by Vader�s Pinch of Death:
It is on the INSIDE of the box and $48 Can is not a small fee.
It's on the website, and the full fine print is never on the outside of the box.
Anyways consider yourself lucky. We're out a functioning iBook. It's true that the iBook failed outside of warranty, but Apple is fixing some under the G3-iceBook-is-a-lemon plan. However, it just so happens this iceBook does not qualify the fix despite the fact it has the exact same problem. 
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Mac Elite
Join Date: Apr 2001
Location: In my tree making cookies
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Take it to the Apple store and possibly Apple authorized repair places. They will troubleshoot/replace without the shipping fee.
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Mac Elite
Join Date: Sep 2000
Location: Rochester, NY, USA
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Apple's not alone in pulling this "bait and switch" on the warranty thing -- Phillips pulled the same thing with their Series 1 TiVos. They're advertised with a 1-year warranty, but if it breaks after the first three months, they charge you $100 to fix it! Some warranty!
And I don't understand how they can justify charging these fees for a product that is still supposedly under warranty.. It's not like the units are any harder to handle after 9 months than after 3 months. If they insist on charging the fees after three or six months, they shouldn't advertise it as having a 1-year warranty!
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Grizzled Veteran
Join Date: Jul 2002
Location: Pinching up a storm on the Star Destroyer
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Originally posted by Nebrie:
Take it to the Apple store and possibly Apple authorized repair places. They will troubleshoot/replace without the shipping fee.
No Apple stores in Canada.
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"If it's broke, you choke."
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Clinically Insane
Join Date: Dec 2000
Location: Caught in a web of deceit.
Status:
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Originally posted by Vader�s Pinch of Death:
No Apple stores in Canada.
What about where you bought it? Are they a certified repair shop?
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Grizzled Veteran
Join Date: Jul 2002
Location: Pinching up a storm on the Star Destroyer
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Originally posted by Eug:
What about where you bought it? Are they a certified repair shop?
Last I heard like the Newtons all repairs have to be done by Apple.
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"If it's broke, you choke."
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Professional Poster
Join Date: Apr 2000
Location: Berkshire, UK
Status:
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Originally posted by dreilly1:
Apple's not alone in pulling this "bait and switch" on the warranty thing -- Phillips pulled the same thing with their Series 1 TiVos. They're advertised with a 1-year warranty, but if it breaks after the first three months, they charge you $100 to fix it! Some warranty!
And now that Tivo has taken manufacturing in-house, they have continued with this proud tradition. I just coughed up $99 to have my Tivo series2 fixed under warranty.
Not pleased.
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Mac Elite
Join Date: Sep 2000
Location: Rochester, NY, USA
Status:
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Originally posted by Paco500:
And now that Tivo has taken manufacturing in-house, they have continued with this proud tradition. I just coughed up $99 to have my Tivo series2 fixed under warranty.
Not pleased.
The funny thing is that Phillips has a program to repair out-of-warranty Series I TiVos. The cost? $129.
So, under "warranty" it costs $100 to get them to fix it, but out of "warranty" it costs $129!
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