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PNY memory on sale at Best Buy. Any good?
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Join Date: Jul 2006
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Join Date: Nov 2000
Location: La Crosse , WI USA
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Fresh-Faced Recruit
Join Date: Nov 2006
Location: South Florida
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Senior User
Join Date: Jan 2003
Location: Daytona Beach, Florida
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I just bought this yesterday for my MB C2D and the performance is very nice! Only thing, I had to wrangle with one cashier at BB which was an exercise in poor customer relations. The guy in the computer dept. guided me to the product after I asked and agreed it was an awesome price. I took it up front to pay and it rang up at the regular price of $159 each. I told the cashier and he went back to check, and sure enough the $89 price on the shelf tag was correct. He made the correction but needed another, I'm guessing 'senior' cashier, to validate the price change on his machine. This woman then launched into this disagreement about the price with the original cashier and then moved it on to me when I also said this was the correct price. She insisted it was after a 'rebate or something', which is not true. It it the advertised price, right on the shelf tag and online. When I told her this she said something to the effect that there's no way BB would cut the price that low and went to check on the price herself. Well, after about 5 minutes she never returned so the original guy finished up the sale and I was on my way.
The moral of the story? Just be ready to back up the price by printing the online page or something similar in case you encounter another such 'friendly' BB cashier!
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Terry J
Apple Certified Help Desk Specialist
Apple Product Professional
Apple Consultants Network
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
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BestBuy is not the "best place" to get technology. They have so many different promotions going on all the time that they have no clue what price anything should be. They also need a more senior person to validate price overrides (this is a very standard thing) so you got a chance to see a confused cashier and then a stupid supervisor.
WRITE TO BEST BUY IMMEDIATELY. Provide the store location and time (that's on your receipt) and explain that you were badly treated by TWO BestBuy employees over a VALID price on an item. Corporate is not stupid-they will take action, and it will probably include some sort of "our way of saying 'we're sorry'" compensation. The point, however is to LET THEM KNOW THEIR SALES DRONES AND SUPERVISORS ARE ACTING LIKE TWITS. Management cannot take action unless they know what action needs taking.
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Glenn -----OTR/L, MOT, Tx
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Senior User
Join Date: Jan 2003
Location: Daytona Beach, Florida
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Good point to make, ghporter. I own my own consulting company and even though my employees do a great job usually, if there is ever anything out of line I would want to know about it to take corrective measures.
I am very keen on good customer service and it is something I have always stressed in my working life, but the way this one 'senior' cashier or whatever she was... well, it was bordering on her simply calling me a liar when I was telling her the facts about the price. I don't expect them to know every single sale price of every item right off the top of their head, but it was handled in about the worst way possible as far as insinuating that the customer was either wrong, or lying.
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Terry J
Apple Certified Help Desk Specialist
Apple Product Professional
Apple Consultants Network
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