 |
 |
Fed Up with Applecare and Genius Bar, how do I take it further?
|
|
|
|
|
Professional Poster
Join Date: May 2007
Status:
Offline
|
|
I have an issue which disappears after restart, but comes back after an hour or so. The three times I have called Apple and the one time I went to a Genius Bar, they refused to understand the fact that it wasn't fixed by a restart. How do I move this past them so Apple can actually do something about it?
|
|
|
| |
|
|
|
|
|
|
|
Mac Elite
Join Date: Dec 2000
Location: Netherlands
Status:
Offline
|
|
perhaps you should describe the "issue" a bit further
|
|
{Animated sigs are not allowed.}
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: May 2007
Status:
Offline
|
|
The issue isn't relevant...
But basically its graphical distortion onscreen.
|
|
|
| |
|
|
|
|
|
|
|
Mac Elite
Join Date: Aug 2006
Location: London
Status:
Offline
|
|
OK... do you have applecare or its it out of warranty?
|
|
MacBook Pro 2.2 i7 | 4GB | 128GB SSD ~ 500GB+2TB Externals ~ iPhone 4 32GB
Canon 5DII | EF 24-105mm IS USM | EF 100-400mm L IS USM | 50mm 1.8mkII
iMac | Mac Mini | 42" Panasonic LED HDTV | PS3
|
| |
|
|
|
|
|
|
|
Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
|
|
Take pictures of the screen with a digital camera, and put a time stamp on it.
Take a pic of boot up, and once the problem appears. Show them a couple of sequences at different times. Then they'll get it, hopefully.
-t
|
|
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Mar 2006
Location: California
Status:
Offline
|
|
easier yet make a film. make them sit through it until it shows what's going on. i've always found that video is usually better than photo.
edit:
and as turtle suggested, be sure to have a time/date stamp showing
|
|
|
| |
|
|
|
|
|
|
|
Posting Junkie
Join Date: May 2001
Location: Brisbane, Australia
Status:
Offline
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: May 2007
Status:
Offline
|
|
sorry guys, I wasn't getting notifications about this thread. I have shown video, and they understand what the problem is, they just don't get that a restart always foxes it temporarily, and they haven't found the solution by pushing the power button.
|
|
|
| |
|
|
|
|
|
|
|
Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
|
|
Call 800SOSAAPL, then ask New Delhi to direct your call to a second level Cupertino tech. Go from there.
|
"The natural progress of things is for liberty to yield and government to gain ground." TJ
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Oct 2002
Location: England | San Francisco
Status:
Offline
|
|
|
|
|
we don't have time to stop for gas
|
| |
|
|
|
|
|
|
|
Mac Elite
Join Date: Aug 2007
Status:
Offline
|
|
Originally Posted by Peter 
Wouldn't hurt to send pics and video, along with any case numbers you may have.
|
|
MacBook Pro 13" 2.8GHz Core i7/8GB RAM/750GB Hard Drive - Mac OS X 10.7.3
|
| |
|
|
|
|
|
|
|
Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
|
|
I'd only do that if I couldn't get satisfaction through the normal channels.
|
"The natural progress of things is for liberty to yield and government to gain ground." TJ
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Oct 2002
Location: England | San Francisco
Status:
Offline
|
|
send pics of yourself too
|
|
we don't have time to stop for gas
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: May 2007
Status:
Offline
|
|
Does sjobs ever yield results? I know that every once in a while, Steve himself responds, but if that doesn't happen, do I get a subordinate's response, or none at all?
|
|
|
| |
|
|
|
|
|
|
|
Mac Elite
Join Date: Sep 2005
Status:
Offline
|
|
It does yield results. I got my e-mail forwarded to an executive at their HQ, who dealt with my issue over the phone. Very prompt, professional, and courteous.
|
|
|
| |
|
|
|
|
|
|
|
Posting Junkie
Join Date: May 2001
Location: Brisbane, Australia
Status:
Offline
|
|
Originally Posted by adamfishercox
Does sjobs ever yield results? I know that every once in a while, Steve himself responds, but if that doesn't happen, do I get a subordinate's response, or none at all?
You get a subordinate's response. I got one the other day asking me to call the Executive Relations manager for Asia Pacific and Japan as well as his direct number.
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
 
|
|
|
Forum Rules
|
|
|
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
|
HTML code is Off
|
|
|
|
|
|
|
|
|
|
|
|
Top