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Apple stuffed up my iMac order <<vent warning>>
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Mac Elite
Join Date: Mar 2000
Location: Bondi Beach
Status:
Offline
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<vent>15 days ago I ordered and paid for an i7 iMac with 2Tb HD and 8Gb RAM from a local department store (David Jones). I buy my Apple hardware with the RAM I want because one time in the distant past I upgraded the RAM myself then a few months later the firewire bus died and they (Apple) tried to blame the Kingston RAM.
The computer finally arrived today but with only 4Gb - not the full 8. They kept the iMac 'cause they weren't sure what they were going to do. I am so friggin annoyed. $3,700AUD out of pocket and nothing to show for it.
The stuff up was at Apple's end - seems they take a fax or something from DJs and re-enter the order into the Apple ordering system. </vent>
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this sig intentionally left blank
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Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status:
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Mac Elite
Join Date: Apr 2003
Location: Hong Kong
Status:
Offline
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Why not order online from the Apple Shop downunder?
They (DJ) would have had to have ordered from there anyway.
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Professional Poster
Join Date: Jan 2000
Location: Detroit
Status:
Offline
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hayesk
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Why wouldn't you just take the Kingston RAM out and then send it in for service? Seems like an awful lot to pay just to not have to do a RAM swap out for service which may not happen.
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Posting Junkie
Join Date: Jan 2006
Location: Colorado
Status:
Offline
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Because that was the "distant past."
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Addicted to MacNN
Join Date: Jul 2001
Status:
Offline
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Originally Posted by simonjames 
<vent>15 days ago I ordered and paid for an i7 iMac with 2Tb HD and 8Gb RAM from a local department store (David Jones).
I'm sure I'm not the only Australian laughing here. 
Here's the Apple Store in Bondi, the suburb where you live:
Apple Retail Store - Bondi
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Addicted to MacNN
Join Date: Mar 2006
Location: California
Status:
Offline
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Yeah, but would a retail store have a mostly maxed out iMac? Most of the stores here carry only one or two at a time, and are usually sold the day, or after, it’s found out about.
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Posting Junkie
Join Date: Jan 2006
Location: Colorado
Status:
Offline
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Still, why wouldn't you order from Apple vs. a department store?
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